Job Overview

Front Desk Supervisor will oversee the daily operation of the front desk and act as duty manager. This person is charged with ensuring owners and guests are experiencing memorable stay at Setsu Niseko by providing high quality of service.

Responsibilities and Duties

The key tasks that are required of this person include:

Oversee the daily shift of front desk operation and act as a duty manager
Handle and resolve any owners and guests related issues
Review owners and guests feedback and make action effectively
Recruitment of seasonal staff
Monitor performance of staff, provide feedback, coaching and training as required
Ensure working environment is safe and create happy working environment
Communicate closely with other departments, food and beverage operators, wellness operators, and ski shop operators
Role is flexible and the supervisor have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Setsu Niseko Front Desk Manager

Qualifications / Requirements

Front desk experience ideally with seasonal/resort experience
A self-starter that can work independently and achieve targets
Understand Setsu Niseko’s vision for customer service and be committed to its delivery
Be an excellent, flexible, inspirational and involved team player
Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
Ability to work well under pressure and strong problem-solving skills
Ability to set priorities and work to deadlines with close attention to detail
Always be punctual and considerate of fellow work colleagues
Ideally native or fluent in both business Japanese and English
Visa status permitting full-time work in Japan. Sponsorship available for the right applicant
Driving license essential

Standard Working Hours

9 hours per day (with 1 hour break) between 7:00 – 24:00. Night shifts may be required when necessary.

Employment Benefits

Monthly salary: ¥290,000 ~ ¥360,000 (plus annual discretionary bonus)
Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
Individual Seasonal HANAZONO Grand Hirafu lift pass
Japanese Health Insurance and Pension according to the law
Commuting allowance to and from your home to work, capped at ¥45,000 per month
Retirement plan (After 10 years of service)
Relocation expenses paid (up to ¥200,000 from outside of Hokkaido and ¥100,000 from within Hokkaido, based on actual expenses)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: careers@setsuniseko.com.

Check-In / Check-Out

Guests Per Suite

Adults Ages 13 or above

Children Ages 7 - 12

Infants Ages 0 - 6

Reservations

+81 (0) 136 55-5131

Front Desk / Concierge

+81 (0) 136 55 7882

SC Global – Singapore Gallery

Viewing by appointment only

Tel: +65 6100 2323

WhatsApp: +65 9366 8566

setsuniseko@scglobal.com.sg

Niseko Real Estate Gallery

(viewing by appointment only)

Mountain Side Palace 2F 2-6 1-jo 3-chome,

Niseko Hirafu, Kutchan-cho,

Abuta-gun, Hokkaido, 044-0080 Japan

Tel: +81 (0) 136 21 7722

info@nisekorealestate.com

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