GAZ - APS5 - NSW/QLD/SA/VIC - Detention Status Resolution Officers

Job Details

Job Req ID

Home Affairs - 142269

Location

VIC; NSW; QLD; SA

Employment Type

Ongoing (Permanent), Full-time

Classification

APS Level 5 - $88,834.00 and $96,829.00 plus 15.4% super (part time pro-rata)

Contact Officer

Thomas Heal on 0435 442 818 or Thomas.Heal@homeaffairs.gov.au

Office Arrangements

Onsite; Flexible; Hybrid - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.

Applications close on 24/11/2026 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 10 immediate position/s.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in VIC; NSW; QLD; SA.

About our team

Immigration Compliance | Character Cancellation & Case Res | Status Resolution Network

We have a number of vacancies within our Status Resolution (national) branches based at Immigration Detention Centres (IDCs) that contribute to managing and upholding the integrity of Australia's migration program. These roles will provide the right people with unique and challenging opportunities to develop and enhance their skills, whilst working on complex cases and issues within a high profile and
politically sensitive environment. These positions are based at Immigration Detention Centres and require a physical presence, out-posting is not available for these roles.

The Status Resolution Network (SRN) within the Department of Home Affairs delivers targeted services to people seeking to resolve their immigration status while in the community or held detention. The SRN contributes to the integrity of Australia's migration program by facilitating immigration outcomes for non-citizens, while managing risk to the community. These non-citizens are often at the end of their immigration pathway and can fall into higher risk categories with vulnerabilities or character concerns that need to be intensively managed. Detention Status Resolution Officers (DSROs) occupy unique positions based at Immigration Detention Centres (IDCs) in Australia.

They contribute to migration program integrity through proactive identification, management and resolution of detainees' immigration status whilst reducing risk of physical, economic and social harm to the Australian community. Detention Status Resolution Officers use a range of tools and services to ensure cases progress to a status resolution outcome in a lawful, timely and appropriate manner.

Detention Status Resolution Officers undertake complex activities, under limited direction, to address and resolve barriers impacting a detainee's immigration status. DSROs manage a caseload of detainees and are their key point of contact with the department. Among other duties, DSROs are required to work directly with detainees to undertake interviews, ensure applications are complete, obtain further information where necessary, and provide ongoing liaison and support to empower them in resolving their status resolution barriers.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

• Demonstrates the ability to understand, interpret and apply legislation and policy to resolve complex enquiries
• Demonstrates the ability to undertake a logical and balanced decision making process and provide justification for that decision within defined parameters
• Demonstrates the ability to adapt communication style to client or situation - well-developed interpersonal skills to facilitate and promote positive interactions with detainees, peers and stakeholders
• Demonstrates the ability to deal with competing deadlines and priorities while working with limited direction
• Shows initiative, flexibility, resourcefulness, resilience and the ability to work effectively both independently and as part of a team.

Duties and responsibilities

• Interview and relay complex and difficult messages in relation to immigration pathways to detainees with a view to resolving their immigration status
• Engage with a range of internal and external stakeholders at level regarding case progression and the Department more broadly with professionalism and tact
• Develop and implement detainee case plans that outline expected case management pathways and key events along that pathway, identifying risk and opportunities
• Deal with competing deadlines and priorities while working with limited direction
  Participate in internal forums or respond to requests to provide context and information on detainee's cases being managed whilst identifying and escalating sensitive cases and issues where appropriate.

How to apply

Submit your application and CV through Home Affairs' recruitment system (ourPeople) before the closing data on 24/11/2026 at 11:59pm (midnight) AEDT - Late applications will not be accepted.

As part of your application, you will be required to prepare and submit a statement of claims response document (250 words per capability) addressing the following capabilities:

• Supports productive working relationships
• Display personal drive and integrity
• Communicates with influence

We suggest that candidates are familiar with the APS5 Integrated Leadership System (ILS) published by the Australian Public Service Commission when submitting responses to the above criteria.

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 142269 in the document footer.

Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classifications you are applying to. It may also be useful to the Integrated Leadership System information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

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Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes