German Customer Care Executive

Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is preferred Strong problem-solving and communication skills Ability to work in a structured, KPI-driven environment High level of professionalism, reliability, and customer orientation Open to relocation and on-site work Key Responsibilities Serve as the primary point of contact for German-speaking customers via phone, email, and chat Provide timely, accurate, and professional support in line with defined service level agreements (SLAs) Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores Document customer interactions clearly and accurately within CRM systems Escalate complex cases to relevant internal stakeholders when required Follow internal policies, quality standards, and compliance requirements Actively contribute to process optimization and customer experience improvement initiatives What We Offer Competitive salary package Performance bonus Structured onboarding and continuous training programs International and multicultural working environment Career development and internal mobility opportunities Stable, long-term employment in a growing organization Relocation support may be provided in line with company policy Additional Information Working hours may vary based on business needs The candidates must be EU citizen or have a work permit to work in the related country