German Customer Service Representative – Consumer Electronics (Remote )

German Customer Service Representative – Consumer Electronics (Remote – Greece) Salary: €1,300 gross/month Bonus: Up to €150 monthly performance bonus Schedule: Monday–Sunday, 09:00–21:00 (rotational shifts) Relocation Support (two options): All expenses covered – flight, hotel stay, and real estate agency fee €250 relocation allowance + real estate agency fee (for those relocating independently) Paid training (11 full working days) Training Date: 2026-03-13 Athens – Piraeus Are you passionate about delivering exceptional customer service? Do you want to be part of an exciting project in the consumer electronics sector? Look no further! Our client, a leader in the consumer electronics industry, is looking for dynamic, customer-centric professionals to join their remote team. If you're a native German speaker with excellent communication skills in English, we want to hear from you! This is an excellent opportunity to be part of a growing company that offers a fantastic work environment and plenty of room for personal and professional growth. Key Responsibilities: Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy. Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics. Provide clear and accurate information about products and services to help customers make informed purchasing decisions. Resolve customer complaints effectively and efficiently, ensuring a positive customer experience. Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards. Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques. Required Skills & Qualifications: Language Skills: German (C1+) – Native-level fluency. English (B2) – Intermediate communication skills. Strong verbal and written communication skills. Customer-focused with a passion for providing excellent service. Problem-solving abilities and a proactive attitude. Ability to work well in a team environment while taking ownership of individual responsibilities. Prior experience in customer service or a related field is a plus, but not mandatory. EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required. Mandatory: Ability to provide a birth certificate for employment documentation. Salary & Benefits: Base Monthly Salary: €1,300 (Gross) Monthly Performance Bonus: Up to €150 (Based on your performance) Training: 11 full working days of paid, remote training by certified instructors. Schedule: Monday-Sunday 09:00-21:00 Night shift premium: +25% per hour Sundays & public holidays: +75% per hour Location: Athens – Piraeus Additional Benefits: Relocation Support (Choose your package): All expenses covered – flight, hotel stay, and real estate agency fee. €250 relocation allowance + real estate agency fee (ideal if you drive or have your own plan). Health care benefits and numerous other discounts for products and services. Professional growth and development opportunities within a global, innovative company. Free online Greek language courses to enhance your cultural experience and language skills. Access to state-of-the-art premises with great working environment, including relaxing break areas. Be part of a company certified as a Great Place to Work, promoting diversity and inclusion. Special events, community involvement, and social responsibility initiatives to participate in. Equipment & Connectivity Support Company-provided PC with multiple screens Mobile internet router supplied during onboarding (ideal if you are temporarily in a hotel or without a fixed connection) Why This Job Stands Out: Remote Work: Work from the comfort of your own home in Greece, while staying connected with a dynamic, collaborative team. Training & Development: Full paid training and continuous learning opportunities, ensuring you are always growing in your role. Company Culture: Join a company that values diversity, inclusion, and work-life balance. Performance Bonuses: An opportunity to earn additional income based on your excellent work. Hiring Process Submit your application. Complete a language proficiency test (German & English). Interview rounds with the client.