German-Speaking Airline Contact Centre Agent

Location: Malta (Relocation Support Available) Start Date:18/July Contract Type: Permanent (Indefinite) Working Hours: Monday to Friday, 9:00 – 18:30 (8h daily shift) About the Role Are you fluent in German and passionate about delivering exceptional customer service? Join a dynamic airline contact centre team, where your role will be to assist customers via phone, email, chat, and social media, providing top-notch support for a wide range of airline services. This is a full-time role (40 hours/week) offering stability, professional growth, and a clear career path for those eager to learn and excel. You will receive comprehensive training, gain valuable experience in the airline industry, and have the opportunity to develop in multiple areas of the business. Key Responsibilities Assist customers with all queries related to airline services via phone, chat, email, and social media. Provide professional, courteous, and efficient service at all times. Maintain accurate records of customer interactions and transactions. Work collaboratively with your team to achieve performance targets. Continuously improve knowledge of airline products, services, and internal systems. Requirements Fluency in German (C1) and English (C1) – both spoken and written. Previous customer service experience is highly valued. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Technical proficiency in Microsoft Office programs, including Word and Excel. Typing speed: minimum 25 WPM. Team player with the ability to build and maintain strong relationships. Salary & Benefits Salary Progression: 1st month (Training & Practice): €5.60/hour 2nd month: €8.10/hour After probation: €8.50/hour After 12 months: €8.75/hour (performance-based) After 18 months: €9.20/hour (performance-based) Additional Benefits: German Language Allowance: €250/month (post-training) Performance Bonus: Up to €2,000/year (pro-rated monthly, eligible after 6 months) Relocation Support: €2,000 (eligible after 1 month of employment) Full Training provided Health Insurance (after 6 months) Career progression opportunities and internal mobility Gym packages and mobile schemes In-house canteen with healthy and affordable meals Free on-site parking Staff discounts in over 50 local businesses Monthly team events and activities Selection Process Initial screening call (after 5 PM WET) Second interview Offer decision Documents Required: European passport or a valid work permit for Malta. Why Join Us? This is not just a job – it's a career in the airline industry with a company that values growth, training, and employee well-being. If you're motivated, fluent in German, and ready to provide exceptional service, this role offers a unique opportunity to grow professionally while enjoying a competitive salary, benefits, and relocation support.