German Speaking Canon Support for German Speaking Customers

Are you familiar with digital cameras, printers & photocopiers? Join our Canon tech-support team! Would you like to get an in-depth experience in the world of photography and imaging? This is your chance to join our Canon amazing tech-support team. Patrique Mercier Recruitment collaborates with Canon, the leader in the fields of professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for digital cameras & other imaging products to German speaking customers. Not sure if you can do the job? Nothing to worry about! We equip successful candidates with a complete training on the companys imaging & optical products, as well as guidance on providing troubleshooting and technical solutions. What you will do: Depending on the team that successful candidates will join, responsibilities vary: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Provide and maintain strong, professional relationships with all partners and show empathy at all times Work towards reaching targets as set out by client statement of work as well as internal targets Answer customers inquiries and troubleshoot or escalate technical issues that they face Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible Turn every customer into a happy customer! Exchange ideas and solutions with your colleagues! Enjoy your time in Greece! What you will bring: Strong written and verbal skills in German Good communication skills in English Tech savviness Solution driven out of the box thinking An empathetic soul with the communication skills that match A positive and adventurous attitude A sponge that is willing to soak up all the knowledge and experience we offer What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-) Competitive monthly salary + 2 extra salaries per year Private Health Insurance Numerous benefits and discounts Fully paid training by certified instructors