German-Speaking Customer Care Consultant

German-Speaking Customer Care Consultant

Location: Bucharest, Romania

Work Model: On-site during training, with hybrid or remote options available afterwards based on performance

Employment Type: Full-time

Remuneration: Base salary + performance bonuses

About the Role

We are partnering with a leading outsourcing and BPO company to recruit a German-Speaking Customer Care Consultant to join its team in Bucharest, Romania.

In this role, you will provide customer and operational support to business clients, drivers, fuel stations, and partners across Europe. You will handle account, transaction, and service-related enquiries via phone and email, ensuring timely resolutions and a consistently high standard of customer service.

Key Responsibilities

• Handle inbound customer enquiries via phone and email.
• Assist customers with account management, transactions, balances, and service-related questions.
• Investigate and resolve customer issues, ensuring accurate and timely solutions.
• Provide clear, reliable information while maintaining high service standards.
• Document customer interactions and case details accurately in internal systems.
• Navigate multiple platforms and tools to manage and resolve requests efficiently.
• Collaborate with internal teams to resolve complex cases.
• Maintain professional, customer-focused communication throughout every interaction.
• Meet established service-level agreements (SLAs), quality standards, and operational targets.
  

Requirements

• German proficiency at C1/C2 level and English proficiency at C1 level.
• Previous customer service experience is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, analytical, and organisational abilities.
• Good attention to detail and the ability to manage multiple tasks.
• Confidence working with multiple systems and digital tools.
• Previous CRM experience is an advantage.
• Ability to work effectively in a fast-paced, international environment.
• Legal eligibility to work in Romania.
• Currently based in Bucharest or willing to relocate.
  

What We Offer

• Competitive remuneration package based on experience, skills, and performance.
• Sign-on bonus for new employees.
• Performance-based bonus opportunities.
• Meal allowance.
• Medical subscription.
• Relocation assistance for eligible international candidates relocating to Romania.
• Comprehensive training, guidance, and the tools needed to succeed.
• Wellbeing programmes and additional employee benefits.

Interested in taking the next step in your customer service career?

Apply today to explore this opportunity and become part of an international team where your German language skills can make a difference.