German-Speaking Customer Care Consultant – Bucharest, Romania

German-Speaking Customer Care Consultant – Bucharest, Romania

We are partnering with a leading international Outsourcing/BPO company to recruit a German-Speaking Customer Care Consultant to join its growing customer support team in Bucharest, Romania.

This is an exciting opportunity to work in an international business environment, providing professional customer and operational support to corporate clients, drivers, fuel stations and business partners across Europe.

In this role, you will handle enquiries relating to customer accounts, transactions, balances and service usage, ensuring that requests are handled efficiently and that customers receive accurate information and effective solutions.

If you are a strong German speaker with a passion for customer service, enjoy problem-solving and thrive in a multicultural environment, this could be an excellent next step in your career.

Position Details

Position: German-Speaking Customer Care Consultant

Location: Bucharest, Romania

Work Model: On-site during the initial training period, with potential for hybrid or remote work afterwards, depending on performance and business requirements.

Employment Type: Full-time

Remuneration: Competitive base salary + performance bonuses

Duties and Responsibilities

• Handle incoming customer enquiries through phone and email, providing professional and timely assistance.
• Support business clients, drivers, fuel stations and partners with account-related enquiries, transactions, balances and service usage.
• Investigate customer concerns, identify the root cause of issues and provide appropriate solutions.
• Ensure accurate and consistent information is communicated throughout every customer interaction.
• Manage and document customer enquiries, cases and resolutions using internal systems and platforms.
• Navigate multiple systems and tools to investigate requests and manage customer accounts effectively.
• Coordinate with relevant internal departments to resolve complex or escalated cases.
• Maintain a customer-focused approach while ensuring all interactions meet established service standards.
• Work towards agreed Service Level Agreements (SLAs), quality targets and operational objectives.
  

Requirements

• German language proficiency at C1/C2 level.
• English proficiency at C1 level.
• Previous customer service or customer support experience is preferred.
• Excellent verbal and written communication skills.
• Strong analytical thinking, problem-solving and decision-making abilities.
• Comfortable navigating multiple computer systems and digital platforms.
• Good organisational skills, attention to detail and ability to multitask.
• Previous experience with CRM systems is an advantage.
• Ability to work independently and collaboratively in a fast-paced, international environment.
• Legal eligibility to work in Romania.
• Candidates already based in Bucharest or willing to relocate to Bucharest are preferred.
  

What the Company Offers

• Competitive remuneration package based on experience, skills and performance.
• Attractive sign-on bonus for successful new joiners.
• Performance-based bonus structure with additional earning potential.
• Monthly meal allowance.
• Medical subscription and healthcare benefits.
• Relocation assistance for eligible international candidates relocating to Romania.
• Comprehensive onboarding, guidance and the tools needed to succeed in the role.
• Employee wellbeing programmes and initiatives.
• Opportunities to develop your skills and grow professionally within an international organisation.
• Additional employee benefits and perks.