German-Speaking Customer Service Expert

Compensation & Benefits

Competitive salary package

€1,300 gross/month × 14 payments

Plus the opportunity to significantly increase your monthly earnings through performance-related bonuses:

• Open-End Sales Bonus: €0–€900 gross based on quarterly KPI target achievement

• Productivity Bonus: up to €240

• Transportation Bonus: up to €100/month, proportional to the days worked on-site after completing training

Travel Home Benefit

Flight ticket home every 6 months for every completed 6 months of tenure.

Your requested travel dates are confirmed prior to booking.

Relocation to Athens

Choose the option that works best for you:

Option 1 — Hassle-free relocation

Flight + hotel + agency fees fully covered

Option 2 — Flexible relocation support

€250 relocation allowance + agency fees covered

So you can focus on starting your new role while we help make your move to Athens easier.

Key Dates

• Interview deadline:27-08-2026|Training Date: 03-09-2026

• Training duration: 15 days

• Working hours: 08:00–00:00

• Schedule: Monday–Friday + weekends

• Work model: On-site

• Location: Athens

Athens, Greece | On-site

Customer Service + Sales + Technical Support

Are you a German-speaking customer service professional who enjoys solving problems, communicating with customers, and turning service conversations into sales opportunities?

Join us in Athens and become part of an international customer experience team supporting customers of a leading telecommunications brand. This is more than a standard customer support role: you'll combine customer care, technical troubleshooting, subscription renewals and cross-selling in a dynamic environment.

What You'll Do

As a Customer Expert, you will support customers through inbound calls and emails, helping them with everyday account, billing and technical questions.

Your responsibilities will include:

• Handling inbound customer calls and emails professionally and efficiently

• Assisting customers with questions about invoices, payments and charges

• Providing updates regarding orders and subscriptions

• Troubleshooting mobile-related issues, including:

  • PIN/PUK problems

  • Roaming and data roaming

  • Network and connectivity issues

  • Calling and texting difficulties

  • Account access problems

• Helping customers with mobile security products and services

• Supporting subscription renewals

• Identifying opportunities to cross-sell additional contacts, services, TV and Internet solutions

• Working toward individual and team performance targets while maintaining excellent customer satisfaction

You can expect approximately 40 customer contacts per day outside peak periods, with the exact volume varying according to business needs.

Typical Customer Questions

You may help customers with situations such as:

Why isn't my network or data roaming working?

Why can't I access my account?

Why have I been charged for roaming when it is included in my contract?

Why was I charged this amount?

Your goal is simple: understand the issue, find the right solution, and leave the customer feeling confident and supported.

What We're Looking For

We're looking for people who combine strong communication skills with a customer-first mindset and commercial confidence.

Essential requirements

• German: C1 level minimum — native speakers preferred

• English: B2 level

• Significantly advanced oral communication skills

• Previous customer service experience

• Sales experience is required

• Good knowledge of mobile devices and telecommunications concepts

• Comfortable working with KPIs, targets and performance objectives

• Strong problem-solving and active-listening skills

• Willingness to work on-site in Athens

The ideal candidate is someone who:

• Enjoys speaking with customers and solving problems

• Can explain technical information clearly and simply

• Is confident identifying sales opportunities naturally during customer interactions

• Remains calm and professional in challenging situations

• Learns new products and systems quickly

• Is motivated by measurable results and bonuses

Why Join?

This opportunity is ideal if you want to combine international customer service, sales and technical support while building your career in Greece.

You'll gain experience in:

Customer Experience Technical Support Sales Telecommunications International Business

And you'll have the opportunity to earn additional bonuses based on your performance while receiving relocation support if you're moving to Athens.

Ready for Your Next Chapter in Athens?