German Speaking - Support for Social Media Instant Messaging

Take advantage of your German language skills and give people the power to build community, by providing Social Media Support for the Top Instant Messaging Service. Patrique Mercier Recruitment collaborates with the worlds top cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text messages and voice messages, make voice and video calls, and share content. We are looking for brilliant people who will work for our client, providing support to people from all over the world, who use this premium service that helps people connect and share no matter where they are in the world. What you will do Handle tickets, following support procedures and policies Communicate with customers via chat & e-mail, following support procedures and policies Follow specified workflows for incident identification, escalation, resolution and closure Track and follow cases to ensure they closed in an efficient and timely manner Work towards reaching targets as set out by client statement of work as well as internal targets What you will bring Superior written and verbal communications skills in German Good communication skills in English Ability to understand the main ideas of complex text on both concrete and abstract topics Ability to fluently interact without strain for either party. Experience working with direct consumers, in B2C environment; B2B is a distinct advantage High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) What we offer Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you ) Competitive monthly salary + 2 extra salaries per year Private Health Insurance Numerous benefits and discounts Fully paid training by certified instructors