Location: Remote (Anywhere in Greece)

Job Type: Full-time, Permanent

Languages: German (C1/Native), English (B2+)

About the Opportunity

Do you love travel and want to build a career in a fast-paced, international environment? Join one of the world's largest online travel portals as a German-Speaking Travel Support Agent.

In this role, you will be the voice of a global brand, assisting travelers from all over the world with their bookings, modifications, and travel inquiries. Whether you are already based in Greece or looking to relocate, we offer a comprehensive support package and the flexibility to work from home anywhere in the country.

Your Role & Impact

You will act as the primary point of contact for travelers, ensuring they have a seamless experience from booking to arrival. Your day-to-day will involve:

Support & Problem Solving: Managing inquiries via phone, email, and chat regarding flights, hotels, and travel packages.
Booking Lifecycle Management: Handling cancellations, modifications, refunds, and payment clarifications.
Service Recovery: Addressing travel-related complaints with empathy and professional resolution.
Partner Interaction: Assisting with extranet accounts and responding to customer reviews.
Collaboration: Working in a multilingual environment where English is used for systems, training, and internal team communication.

What You Bring to the Team

Language Proficiency: Native or C1-level fluency in German (mandatory).
English Skills: B2+ proficiency for training, systems, and internal communication.
Customer-First Mindset: A passion for helping people, solving problems, and delivering excellent service.
Adaptability: Ability to thrive in a rotational shift environment (Monday–Friday & weekends).

What We Offer

Competitive Compensation: Base salary of €1,300 gross/month + performance bonuses (up to 10% of gross salary).
Meal Allowance: Edenred Ticket Restaurant (up to €100/month).
Remote Flexibility: Work from home anywhere in Greece.
Relocation Support (Choose your path):
Option 1: Flight tickets + Hotel accommodation (2 weeks) + Real estate agency fee coverage.
Option 2: €250 relocation allowance + Real estate agency fee coverage.
Training & Growth: 15 days of fully paid, in-depth training on travel systems and booking flows.
Benefits: Private healthcare, free online Greek language courses, and employee discounts on travel services.
Environment: A certified Great Place to Work with modern offices (if you choose to visit!), a multicultural culture, and ongoing career development.

The Hiring Process

Application: Submit your CV today.
Assessment: Complete a short German & English language assessment.
Interview: Meet with our hiring team to discuss your experience and career goals.
Onboarding: Start your training journey on October 23, 2026!

Are you ready to jumpstart your career in the travel industry? Apply now and let's connect!