German support specialist and content moderator

German Customer Service Representative and content moderator

• Location: Athens

• Start Date: ASAP

• Project: German speaking Customer Service Representative & Trust and Safety Agent (content moderator) for international messaging app

• Working type: Full time position

• Contract duration: 12 months

Job Description: Frontline agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.

The role is divided into two main areas:

1. Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.

2. Trust and Safety (content moderation): Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.

✅ Requirements:

• No experience needed

• Significantly advanced written communication skills

• Significantly advanced stress tolerance

• Strong PC knowledge, multitasking skills, and typing accuracy

• Fluent or high level of the German language

• Good command of English (B2 level, used for training and tools)

🕘 Working Conditions:

• Monday to Sunday schedule – weekend shift in rotation

• On-site work from our office in Athens

• Onboarding days (paid)

💰Compensation & Benefits:

• Competitive salary + performance bonus + monthly relocations bonus

• Opportunity to work for a world-class brand in a multicultural team

• Relocation package: Flight ticket, airport pick-up and 4 weeks hotel

• Assistance with finding long-term housing

• A welcoming, international, and diverse work environment

• Additional Private Health Insurance

• Free Greek lessons

For any questions or further information please contact olivera@globalcareerrecruitment.com

EU passport or valid Greek work permit required!

We look forward to welcoming you to Greece! 🇬🇷

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