GFF Instructional Design Specialist- Flex Location

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The GFF Instructional Design Specialist is responsible for creating and maintaining training materials that support Global Freight Forwarding operations. This role works closely with subject matter experts to develop engaging learning solutions that simplify complex processes and systems.

Key Responsibilities

• Develop and maintain e-learning courses, training videos, written procedures, and job aids.
• Partner with subject matter experts to gather information and translate complex content into effective training materials.
• Create engaging learning experiences using instructional design best practices.
• Update existing training content to ensure accuracy and relevance.
• Support training initiatives and continuous improvement efforts across the organization.

Required Skills

• Experience in instructional design, training development, or a related field.
• Knowledge of adult learning principles and e-learning development.
• Strong written and verbal communication skills.
• Ability to organize and present complex information clearly.
• Proficiency with: Articulate 360, Microsoft 365, SharePoint, Camtasia, PowerPoint, Canva

Job Grade: 102

Last day to apply internally: 11/19/26 @ 11:59pm EST

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.