Global Process Owner OTC / EDI (m/f)

About this Position

As Global Process Owner Customer Service OTC for Adhesive Technologies, you will combine the roles of a senior OTC functional expert, business process owner and project manager. The role requires close engagement with the business to understand operational needs, challenge existing ways of working and develop pragmatic, sustainable solutions.

What you´ll do

• Drive process and system changes from analysis and design through build, testing and implementation, working closely with business stakeholders, IT/development teams and key users globally
• Analyze business requirements and translate them into process and system solutions, with a strong focus on SAP SD/OTC and EDI
• Lead process optimization and transformation initiatives, ensure alignment with global standards and end-to-end processes
• Act as Product Owner for relevant applications and solutions

What makes you a good fit

• Extensive experience in SAP OTC/Sales & Distribution (SD), including strong functional knowledge of configuration/customizing, integration and change processes
• Strong understanding of end-to-end Order-to-Cash processes; EDI experience is a strong advantage
• Ability to combine hands-on functional expertise with business process ownership and project management
• Proven experience in analyzing complex business requirements and translating them into process and IT solutions
• Strong project management skills and experience leading cross-functional and global initiatives
• Excellent communication and stakeholder management skills, with the ability and willingness to engage closely with business teams and understand their needs
• Proactive and confident personality, comfortable challenging the status quo, bringing different perspectives and facilitating decisions across business and IT
• Strong analytical and problem-solving skills, with an understanding of complex end-to-end process and system dependencies
• Ability to work independently in a global environment with a high level of ownership
• Master's degree in Business Administration, IT/Engineering or comparable qualification; ideally 10+ years of relevant professional experience
• Fluent English; German is a plus

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Salary: €4,000 – €5,000 gross per month. The advertised amount represents a starting salary range. The final salary will be determined based on the above criteria and confirmed after the interview process.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.