Head of Information Technology Operations

Every alert, map, and incident report INSO sends out runs on systems someone has to keep secure, fast, and resilient. That someone could be you.

Since 2011, INSO has given NGOs working in the world’s most insecure places the information they need to make safe decisions: real-time incident tracking, analysis, mapping, crisis support and training, all free of charge. Today, more than 1,500 NGOs in 24 countries rely on us every day. As our Head of IT Operations, based in The Hague, you’ll make sure the infrastructure behind all of this is secure and ready for what’s next, including AI.

What you’ll do

Set the direction

→ Define and maintain INSO’s IT vision, strategy and roadmap, aligned with our organisational goals and operational needs

→ Write and maintain IT policies and standards that comply with GDPR, the EU AI Act and ISO/IEC 27001

→ Advise HQ departments, projects and Country Offices on infrastructure, systems and new software, and make sure new tools fit into INSO’s IT environment

→ Agree a clear governance model with HQ Directors, in which IT is accountable for identity and access management, security standards, licensing, technical integration and architecture

→ Manage software licences across HQ and Country Offices for compliance, cost and fit

→ Review existing systems regularly so they stay secure, resilient and fit for purpose

→ Assess emerging technologies for their operational, security, compliance and financial impact, and recommend what to adopt

→ Manage strategic relationships with global technology vendors and partners to get the best service, value and innovation

Bring AI in the right way

→ Contribute to INSO’s AI strategy and lead its implementation within IT operations

→ Own the AI acceptable use and security policy (approved tools, data handling, access and compliance), developed with DTL

→ Integrate AI into Microsoft 365, finance, HR and IT service management systems

→ Review the infrastructure, security and compliance side of AI features in the software and programme platforms DTL builds

→ Find and manage automation opportunities in finance, HR, logistics and administration across HQ and Country Offices, working with system owners and passing programme-related ideas to DTL

→ Lead staff training on safe and effective use of INSO-approved AI tools, coordinating with DTL on training for the AI solutions it builds for programmes

→ Track the adoption, cost and benefits of AI tools, and use the results to shape the AI strategy

Stay ahead of risk

→ Identify, assess and reduce risks to the security, resilience and availability of INSO’s IT

→ Keep the IT and information security entries in the INSO Risk Register current, including mitigation measures, risk owners and residual risk

→ Lead data classification and protection, data loss prevention, incident response, business continuity and cybersecurity awareness

→ Monitor new threats and regulations, and put the right controls in place

→ Build and regularly test a disaster recovery framework so critical systems can be restored quickly

→ Report on risk exposure, how well controls are working and significant security incidents

Lead the team

→ Lead, manage and mentor the IT team, building a culture of collaboration, accountability and growth

→ Plan, prioritise and delegate work so projects and support are delivered on time

→ Own the IT budget, making sure resources are used well and give value for money

You’ll fit right in if you bring

→ 8+ years of progressive IT management, including in NGO or humanitarian settings

→ Hands-on command of Microsoft 365, Entra ID, Intune and Azure

→ Real experience deploying and governing AI tools and business process automation

→ A track record of delivering projects and managing service providers

→ A Master’s degree (or equivalent) in IT, Computer Science or a related field

→ Fluent English. French, Arabic, Dutch or Spanish is a plus, as is experience in a matrix organisation

What’s on offer

€6,700 gross per month (40 hours), 8% holiday allowance, 30 days’ annual leave, ONVZ health insurance for you and your dependants, and a Highly Skilled Migrant visa with relocation support. The role is full-time and fixed-term (renewable), based in our office in The Hague. The package doesn’t include transport or pension benefits.

We’re reviewing applications on a rolling basis, so don’t wait!

👉 Apply by clicking here

INSO is committed to safe recruitment and is a member of the Misconduct Disclosure Scheme. The selected candidate will complete misconduct disclosure checks as part of the final hiring steps.