Head of Property Management (Business Development)

Rocky Real Estate is seeking a Head of Property Management with business development experience to lead a team of two, covering a Business Development Manager and a Property Management Administrator, and to manage a residential and commercial portfolio across Dubai while growing it through new landlord instructions.

This is a hybrid leadership role for someone who is as comfortable building landlord relationships and pitching for new business as they are running a department, managing tenancies and making sure service delivery stays consistent. You will be the trusted point of contact for landlords and tenants, the leader of the property management team, and a driver of portfolio growth.

What we are looking for

• Proven leadership skills and the ability to guide, motivate and develop a small team

• A commercial, target-driven attitude with confidence in pitching and closing

• A strong customer service mindset and a professional, relationship-led approach

• Sound judgement, integrity and discretion when handling property and client matters

• Strong organisation, attention to detail and consistent follow-through

• The ability to manage competing priorities across service delivery, team management and new business

• A proactive approach to problem-solving and continuous improvement

Roles and responsibilities

Leadership and department management

• Lead the day-to-day operations of the property management department and oversee an assigned residential and commercial portfolio

• Manage, support and develop the Business Development Manager and Property Management Administrator, setting clear priorities, targets and service expectations

• Establish and monitor processes for maintenance, repairs, inspections and property-related service requests

• Oversee tenancy administration, including renewals, move-ins, move-outs and accurate record-keeping

• Monitor tenancy deadlines and operational risks, escalating complex matters as appropriate

• Ensure practices are consistent with applicable tenancy requirements and company procedures

• Review portfolio activity and prepare reports and updates for landlords and company management

• Identify opportunities to improve department workflows, record-keeping and service delivery

Property management

• Oversee landlord and tenant enquiries, ensuring they are handled professionally and followed through to resolution

• Coordinate with landlords, tenants, contractors, suppliers and building management to resolve operational matters

• Monitor property condition and service-provider performance, addressing issues that affect property standards or client experience

Business development

• Set the business development strategy for the department and work with the Business Development Manager to build and manage the pipeline

• Generate new property management instructions through prospecting, networking, referrals and direct outreach

• Present and pitch Rocky’s property management proposals, and negotiate and close new instructions

• Convert opportunities from internal teams (sales, leasing and secondary) into management instructions

• Grow and retain the portfolio by building long-term landlord relationships and spotting upsell opportunities

• Track leads, pipeline and conversions in the CRM and report on performance against targets

• Represent Rocky professionally at landlord meetings, community events and industry networking

Skills and experience

• Significant experience in Dubai property management, including responsibility for a portfolio and operational delivery

• Previous experience leading or supervising a team

• Demonstrable business development experience, such as winning new landlord instructions, lead generation or client acquisition in real estate

• A track record of meeting or exceeding targets

• Knowledge of Dubai tenancy processes and local tenancy requirements (RERA, Ejari, DLD)

• Strong written and verbal English communication and presentation skills

• Confident negotiation and relationship-building skills with landlords, tenants and service providers

• Confident using email, spreadsheets and CRM or property management systems

• Excellent organisation, planning and decision-making skills

• Valid UAE driving licence

What we offer

• The opportunity to join an established Dubai real estate business with a strong market reputation

• Leadership of a team and a varied property portfolio, with real growth potential

• Competitive salary with an incentive or commission structure on new management instructions

• Supportive and engaging office culture

• Career development and progression opportunities

• Parking provided

• Annual leave entitlement

• Employment visa and private medical care where applicable

• Collaborative environment with support from experienced teams

Who is an ideal fit?

• An experienced property management leader who takes ownership of departmental performance and service delivery

• A hands-on manager who also thrives on winning new business

• A supportive leader who develops team capability and encourages accountability

• A relationship-builder who gives landlords and tenants a reliable, considerate service

• A commercially minded self-starter who is motivated by targets and growth

• A practical decision-maker who can balance operations, people management and pipeline building

To apply, click apply or send your CV to recruitment@rockyrealestate.com