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Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the role
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
What if you could own an entire region, from the first customer conversation to long-term growth?
At Mews, we’re creating a new leadership role for each of our EMEA regions, and we’re hiring the Head of Region for:
Benelux, Italy, Spain, Nordic, UK&IRE, France and DACH.
You’ll bring commercial growth, onboarding and customer success together under one regional strategy, accountable for performance, customer outcomes and the regional P&L within the plan you agree with our VP of EMEA.
This isn’t just about hitting a sales target. It’s about building a regional business where every part of the customer experience works together, from winning a hotel to helping it succeed on Mews.
You’ll report to our VP of EMEA, lead teams across commercial, onboarding and customer success, and have a real say in how we grow, operate and deliver value in the region.
It’s a rare chance to combine commercial leadership, operational ownership and genuine influence over how we scale.
What you’ll do
Drive growth across the region
Own the regional go-to-market plan, new ARR and revenue from customers going live. You’ll run Business Development, SMB and Mid-Market Sales, Onboarding and Customer Success to win new customers, grow existing relationships and open up opportunities across the region.
Own the entire customer experience
Bring sales, onboarding and customer success together around one goal: making customers successful. From signature and go-live to adoption, renewal and expansion, you’ll make sure hotels experience one connected Mews journey, with a named owner at every hand-off. You’ll build executive relationships with the region’s largest hotels and groups, own recovery plans when a customer is at risk, and work with Product, Marketing and the central support and delivery teams to turn what you hear from customers into better outcomes.
Run the region like a business
Take ownership of the regional P&L within the plan agreed with the VP of EMEA, balancing revenue growth, headcount, capacity and controllable costs. You’ll work closely with Finance and RevOps to make sound commercial decisions and deliver steady performance.
Build and empower exceptional teams
Lead through team leads and senior specialists across commercial, onboarding and customer success. Some of those teams are shared with other regions, so you’ll set up how they work together with the other regional leaders. You’ll create alignment, develop the next layer of leaders and build a culture where teams collaborate, take ownership and deliver results.
Help shape an AI-native business
We’re serious about using AI to change how we work. You’ll lead by example, building AI systems, tools and standards that help your team spot opportunities, make better decisions and spend more time on what matters. You’ll coach others, raise AI fluency across the region and decide where a person has to make the call.
What you would bring
We’re looking for a commercially minded leader who enjoys building businesses, developing people and connecting growth to customer success.
- A track record of commercial success. 8+ years in B2B SaaS or hospitality commercial roles, including at least 3 years leading teams, consistently taking teams to and beyond target. You’ve owned a commercial number and built the go-to-market plan behind it.
- End-to-end customer leadership. You’ve led onboarding, customer success, implementation or delivery teams, accountable for time to go-live, adoption, retention and net revenue retention, and you’ve led a team spanning more than one discipline.
- Business acumen. You’ve owned a P&L or budget, including controllable costs, headcount and margin trade-offs, ideally across commercial and customer delivery teams, and you collaborate on the plan and numbers with Finance and RevOps.
- An ability to bring people together. You’ve developed talent, built a bench and guided teams through growth or change. You’re fluent in English and the primary language of the region, and comfortable building relationships with customers, colleagues and senior stakeholders.
- An AI-first mindset backed by action. AI Fluency Level 4, or equivalent hands-on experience: you’ve built AI tools, systems or standards that changed how a team operates, and you can show us what you built, who uses it and what changed.
Even better if you have
- Experience in hospitality or hotel technology, with an understanding of the challenges hotel operators face.
- Experience working in a matrix organisation, collaborating with shared teams and influencing stakeholders across regions.
How we think about AI
This role requires AI Fluency Level 4. That means going beyond using AI tools yourself. You’ve built systems, standards or ways of working that others rely on, you coach others on the craft, and you decide what the region acts on when AI flags patterns across it, keeping human oversight in place where it matters.
For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.
Why this role matters
We believe the best customer experience comes from shared ownership of the whole journey. As Head of Region, you’ll make that real shaping not just how we grow, but how we deliver for our customers.
Please note: This role is open to both internal and external candidates. Internal applications are already being considered, and both processes will run in parallel. All candidates will be assessed fairly against the requirements of the role.
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
What’s in it for you?
Our success is powered by our incredible people, supported by benefits that help them thrive.
Global benefits
No matter where you’re based, you’ll enjoy:
- Unlimited paid holiday (yes, really)
- Participation in our company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- An annual Learning budget of €300 (and more for high performers) to support your development
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget to make your workspace your own and a monthly work-from-home allowance
- Claude tokens, so you can automate workflows and build smarter, more efficient ways of working
Local benefits
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
Life at Mews
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
- High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
- Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
- We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
- AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
