Health Care Support Worker - Acute assessment B3

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The Acute Assessment Unit (AAU) at Glasgow Royal Infirmary is part of the Emergency Care Complex. It works closely with the Emergency Department to provide timely assessment, treatment, and ongoing care for adults presenting with a wide range of acute medical conditions.

We are seeking an experienced and motivated Band 3 Clinical Support Worker to join our dedicated AAU team. Working within a busy multidisciplinary team, you will support the delivery of high-quality patient care, ensuring patients receive safe, compassionate, and effective treatment throughout their admission.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application. This post is eligible for sponsorship for roles of 31 hours or more.

Please See Below For More Details

and

Duration, Location, and Working Pattern:

Permanent, full-time and part-time available

Shift Pattern - 24 hours day/ night rotation

Base location - Glasgow Royal Infirmary

Key Responsibilities

• Support the multidisciplinary team in delivering high-quality patient care.
• Undertake a range of clinical and technical duties within your scope of practice.
• Assist with the assessment, monitoring, and ongoing care of patients with acute and often complex healthcare needs.
• Ensure patients receive safe, compassionate, and person-centred care throughout their admission.
• Contribute to the smooth operation of a fast-paced acute care environment.
  
  

Knowledge, training, qualifications and/or experience required to do the job:

• Previous experience working within an Acute Assessment Unit (AAU), Medical Receiving Unit (MRU), Emergency Department (ED), or other acute care setting is essential.
• Excellent communication and interpersonal skills.
• Ability to work effectively within a busy multidisciplinary team environment.
• Demonstrated commitment to delivering person-centred care.
• Competence in carrying out a range of clinical and technical duties appropriate to the role.
  
  

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies
  
  

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Suzanne Cummings, LSCN - suzanne.cummings2@nhs.scot - 0141 451 1600

Details on how to contact the Recruitment Service and the Recruitment Process:

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
  
  

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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