HR Systems Management & Contact Center Specialist with English and Italian (m/f)

About this Position

Are you looking to build a career in Project Management, People Leadership, Systems & Tech Expertise, or as an HR Generalist? Your journey starts with us.
Join our Systems Management & Contact Center team and explore a wide variety of topics and exciting challenges that will pave the way for your career advancement.

What you´ll do

• We offer a highly motivating position where you can develop your skills in several areas:
• Enhance your soft skills in communication, teamwork, remote cooperation, and stakeholder management.
• Gain technical knowledge of a diverse range of HR systems and tools (SAP, Cornerstone, SNOW, CRM, etc.).
• Learn in detail how Human Resources processes function in a corporate environment and how HR sub-processes are interlinked.
• Your daily tasks include:
  
• Interfacing and communicating with local HR departments worldwide, actively using your language skills via email or phone
• Serving as the first contact point for employees regarding questions about HR tools and applications, global annual processes, HR policy, internal regulations, etc
• Supporting incoming requests via phone (Contact Center) and internal ticketing tools
• Closely interacting with colleagues from different GBS+ locations in Cairo, Manila, and Mexico
• Supporting new and challenging HR initiatives and actively participating in the implementation and improvement of new projects in HR areas

What makes you a good fit

• Proficient in Italian and English, both written and spoken, is a must.
• Work experience with an emphasis on customer service is an advantage.
• Intermediate MS Office skills.
• Proactive, open-minded, self-reliant, customer-oriented team player with good communication skills.
• Active usage of AI tools is welcome

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Salary: €1,550 – €1,600 gross per month. The advertised amount represents a starting salary range. The final salary will be determined based on the above criteria and confirmed after the interview process.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.