ICT Customer Support

Job Title: ICT Customer Support

Salary: 60-65K AUD

Location - Alice Springs, Northern Territory, Australia.

Tasks and Responsibilities:

· determining software and hardware requirements to provide solutions to problems

· responding to inquiries about software and hardware problems

· adapting existing programs to meet users' requirements

· installing and downloading appropriate software

· ensuring efficient use of applications and equipment

· implementing computer networks

· designing and maintaining websites

· repairing and replacing peripheral equipment such as terminals, printers and modems

· may work in a call centre

Requirements

· AQF Associate Degree, Advanced Diploma or Diploma

· At least three years of relevant experience and/or relevant vendor certification

· Experience in telephone-based IT Support/operations

· Strong communication and customer service skill

· Relevant Industry certifications would be highly regarded

· Ability to resolve issues as they arise and provide effective solutions

Benefits

· Employer Sponsored Visa.

· Permanent Residency (PR) pathway after 3 years of employment.