International Career in Lisbon: Dutch-Speaking Customer Service Specialist

Job Overview

Are you fluent in Dutch and English, enjoy helping people, and are ready to start an international career in Portugal?

We are looking for a Dutch-Speaking Customer Service Specialist to join Teleperformance Portugal in Lisbon. You will support customers in a professional and friendly manner while becoming part of a multicultural team working with international brands across different industries. Teleperformance Portugal currently has more than 14,500 employees from 111 countries and provides services in 35 languages.

What We Offer

• International career opportunity in Lisbon, Portugal.
• Multicultural and international working environment.
• Professional development and internal career opportunities.
• Access to the JUMP! career development programme.
• Relocation assistance for eligible candidates.
• Flight assistance to Lisbon.
• Airport pick-up upon arrival.
• Support with Portuguese immigration, social security, tax registration, and banking procedures.
• Accommodation options in the greater Lisbon area for eligible candidates.
• Single room in a furnished company apartment.
• Utilities, internet, and other apartment-related costs covered according to the accommodation arrangement.
• Welcome Support Team available from the first day.
• Access to TP Club activities, events, sports, and online language courses.
• Employee discount network with more than 150 partnerships.
• Access to TP Feel Well initiatives and support.
  
  
  

Key Responsibilities

Depending on the assigned project, you will provide customer support within areas such as customer service, tourism, multimedia, or technical support.

Your responsibilities may include:

• Provide professional customer support in Dutch and English.
• Respond to customer questions, requests, and concerns.
• Provide clear and accurate information.
• Assist customers in finding appropriate solutions.
• Maintain a friendly, professional, and customer-focused approach.
• Follow the procedures and service standards of the assigned project.
• Communicate effectively with customers through the required support channels.
• Work collaboratively with colleagues and project teams.
• Adapt to different customer needs and project requirements.
• Maintain a high standard of service throughout every interaction.
  
  
  

Requirements

• Fluent Dutch proficiency.
• Good English communication skills.
• Minimum age of 18 years.
• EU citizenship or a valid work permit in Portugal.
• Minimum education of the 9th grade; some projects may require completion of the 12th grade.
• Genuine interest in working and living in Lisbon, Portugal.
• Interest in customer service or call-centre positions.
• Availability for a full-time schedule of 40 hours per week.
• Flexibility to work different schedules and possible shift rotations.
• Willingness to live and work in Portugal for at least six months.
• Comfortable working in an international and multicultural environment.
  
  
  

Working Conditions

• Position based in Lisbon, Portugal.
• Full-time schedule: 40 hours per week / 160 hours per month.
• Flexible working hours depending on the assigned project.
• Possible rotational shifts.
• Project-specific working conditions may vary.
• Accommodation available for eligible candidates living 100 km or more from Lisbon.
• Company apartments are located in the greater Lisbon area, with commuting times of up to approximately one hour by public transport.
• Apartments are furnished and equipped with kitchen and living room facilities, including Wi-Fi and cable TV.
• Usually 4–6 employees share an apartment, with each employee having their own room.
  
  
  

Relocation & Welcome Support

Moving to Portugal is made easier with dedicated support throughout the relocation process.

• Teleperformance can arrange the flight to Portugal, or candidates may book their own flight and receive reimbursement according to the communicated conditions.
• Airport pick-up is provided upon arrival.
• Support is available for immigration registration, social security, tax registration, and opening a Portuguese bank account.
• A Welcome Support Team assists employees from their first day.
• Eligible employees can access company accommodation in the Lisbon area.
• After successfully integrating and working with the company for 12 months, an annual return flight home within the EU is offered.
  
  
  

Ready to Start Your International Career?

If you speak Dutch and English, are looking for an international experience, and would like to live and work in Lisbon, this could be the opportunity for you.

Join Teleperformance Portugal, become part of a truly international team, and take advantage of the professional development, relocation, and community opportunities available in Portugal.

Apply today and start your international career in Lisbon!