IT Help Desk

IT Help Desk

📋 Job Title: IT Help Desk (Korean Bilingual Required)

📍 Location: Duluth, GA, United States
📅 Job Type: Full-Time
🕒 Schedule: Full-Time | On-Site
✈️ Travel: Occasional local travel
💰 Salary Range: Based on relevant experience, skills, and qualifications
🩺 Benefits: 100% Employer-Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Relocation Assistance | Bonus Opportunity

🏢 About Us

SK AX USA, Inc. delivers specialized IT, infrastructure, digital transformation, and AI services across the United States. As part of the global SK Group, we support business operations through innovative, reliable, and secure IT services.

Our corporate IT operations focus on maintaining efficient workplace technology, supporting employees, and ensuring alignment with global IT standards and security policies.

🌐 Learn more about SK AX USA: https://www.skaxus.com

🧠 Position Overview

We are seeking an IT Help Desk professional to support daily IT operations at our HQ office in Duluth, GA.

This role is responsible for providing employee technical support, managing IT assets, maintaining office IT systems, and supporting corporate IT security initiatives in coordination with our Korea-based headquarters.

The ideal candidate has strong troubleshooting skills, hands-on IT support experience, and familiarity with enterprise IT environments. Experience with Microsoft 365 administration and IT asset management is preferred.

🛠 Key Responsibilities

📌 IT Help Desk & Office IT Support

• Provide technical support for employee hardware, software, network connectivity, and office automation (OA) systems.
• Install, configure, and troubleshoot laptops, desktops, printers, and other IT equipment.
• Support employee onboarding and offboarding, including device setup and account management.
• Coordinate with IT vendors and internal teams to resolve technical issues.

📌 IT Asset & System Management

• Manage IT asset inventory, equipment assignments, software licenses, and asset lifecycle.
• Support IT equipment procurement, deployment, maintenance, and disposal.
• Maintain internal IT systems, user accounts, and access permissions.
• Assist with Microsoft 365 administration, including Outlook, Teams, SharePoint, and OneDrive.
• Provide basic administrative and troubleshooting support for Microsoft 365, Microsoft Azure, and AWS environments as needed.

📌 IT Security & HQ Coordination

• Support corporate IT security policies and compliance requirements.
• Assist with endpoint security, software updates, access controls, and security-related requests.
• Coordinate with Korea-based HQ IT teams on system management, security initiatives, and operational support.
• Maintain IT documentation, asset records, and operational reports.

📚 Qualifications

🎓 Education & Experience

• Bachelor's degree in IT, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Experience in IT help desk, desktop support, or corporate IT operations preferred.
• Experience with IT asset management and internal IT systems preferred.

🎯 Preferred Qualifications

• Hands-on experience supporting enterprise IT environments and end users.
• Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and user account management.
• Familiarity with Microsoft Azure and AWS cloud environments, including basic cloud infrastructure, identity and access management, and troubleshooting.
• Experience with Microsoft Entra ID (formerly Azure Active Directory), user provisioning, and access management.
• Knowledge of IT asset management, endpoint management, and enterprise security practices.
• Strong communication and troubleshooting skills.

💡 Technical Skills

• Knowledge of Windows, Microsoft Office, and common office IT equipment.
• Ability to troubleshoot hardware, software, and basic network issues.
• Experience with Microsoft 365 administration is highly preferred.
• Familiarity with Active Directory, user account management, and IT security practices is a plus.
• Basic knowledge of IT infrastructure and system administration preferred.

🧠 Communication & Coordination Skills

• Bilingual proficiency in Korean and English is required.
• Strong communication, customer service, and problem-solving skills.
• Ability to coordinate effectively with U.S. employees and Korea-based IT teams.
• Organized, detail-oriented, and proactive with strong ownership and accountability.

🙌 Personal Attributes

• Strong sense of ownership and accountability.
• Proactive and resourceful approach to troubleshooting and problem-solving.
• Service-oriented mindset with a willingness to support employees.
• Strong attention to detail and organizational skills.
• Adaptability, teamwork, and commitment to continuous improvement.

🛡 Equal Employment Opportunity Statement

SK AX USA is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

🚀 Why Join SK AX USA?

• Gain hands-on experience supporting enterprise IT operations in a global technology company.
• Work with Microsoft 365, IT infrastructure, and corporate IT security systems.
• Collaborate with U.S. and Korea-based IT teams.
• Develop expertise in IT support, asset management, and systems administration.

🔹 Ready to Grow Your AI Development Career?

Apply today with a resume highlighting your IT support experience, technical skills, and bilingual communication abilities.

Applications are reviewed on a rolling basis. Qualified candidates will be contacted.