IT SPECIALIST/ASSISTANT
- Salary
- $2K–$2.7K
- Moves you to
- United States
- Support
- Visa sponsorship
- Posted
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Descripción del empleo
- IT Network Infrastructure - administer, manage and monitor the hardware and software resources, connectivity, communication and operations of the entire network.
- Physical and Virtual Servers - monitor the servers at all times. Protect data, software and hardware from failures.
- Domain Controller - monitor and create usernames and change passwords.
- Exchange Server / Office 365 - assist email users by providing instructions and best practices.
- V-Sat Communications (Telenor) - ensure efficient operations at all times. Monitor closely to maintain the optimal performance of the ship.
- TV System - responsible for both the above deck equipment (ADE) and below deck equipment (BDE) including troubleshooting and repair of the equipment. Handle and control the TV broadcast onboard.
- Property Management System (Fidelio) - manage the system from terminal check-in, security gangway and guest and crew handling and user support.
- Point of Sales (Micros) - handle workstations and users. Includes repair and troubleshooting of workstations and printers.
- Wi-Fi Mesh Network - manage, troubleshoot and repair wireless access points for optimal performance and coverage.
- Guest and Crew Internet Café - maintain internet connection and Wi-Fi coverage for guests and crew at all times.
- VoIP System - manage Cisco IP phones. Includes programming and repair of the mobile devices.
- Casino Table and Slots Software (OCM) - create usernames and passwords for users. Monitor network connections at all times.
- Assist with the Bridge's navigational equipment, NAPA, Checkpoint, CCTV and other existing systems.
- Train users in new procedures and technology onboard.
- Always have contingency plans for system failures, internet downtime, data loss, cyber security and threats.
- Strive to exceed guest satisfaction and continually look for ways to improve the infrastructure onboard for guest and company suitability.
- Maintain a good working relationship and open communication with all departments.
- Work effectively and efficiently with co-workers and other departments.
- Attend all department and inter-departmental meetings.
- Mandatory attendance at all shipboard drills and emergency activities.
- Attend the parties and other social events as assigned by department head.
- Must be familiar with the Safety and Environmental Protection Policy and carry out the policies and procedures appropriate for his/her position.
- Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
- Strong customer service skills with the ability to work on
multiple tasks; proficiency in the use of computer business applications with
working knowledge of PC / LAN systems, hardware and software applications
- Knowledge of network devices and appliances such as routers,
switches, controllers, wireless access points and firewalls.
- Ability to meet deadlines and maintain attention to detail
and accuracy while working under pressure in a team environment.
- Excellent written and verbal communication skills
- Ability to lift and carry IT equipment weighing up to 50
pounds.
- Ability to execute decision-making properly to solve the
problem by thinking ahead and correct planning.
- Able to quickly learn new or unfamiliar technology and
products using documentation or internet resources.
- Ability to meet deadlines and maintain attention to detail
and accuracy while working in a team environment.
- Be able to share and participate in decision-making.
- Technologically savvy.
- Pay attention to details.
- Passionate about security.
- Able to meet deadlines.
- Excellent time management.
- Ability to think through problems and visualize solutions.
- Must have a professional appearance and good hygiene.
- Respect for all co-workers and guests.
- Pride in your work by creating positive energy, excitement
and fun.
- Able to work 7 days a week.
- Demonstrate positive behaviors, smiling, being polite and
courteous.
- Able to develop a camaraderie with team members.
- Ability to live in close quarters.
Requisitos
At least a bachelor's degree education in IT, preferably with well-rounded major such as computer science, information technology or management information systems.
Three or more years of equivalent work experience is strongly preferred.
Minimum of two years' experience in areas of user support and troubleshooting hardware and software issues.
Ability to speak English clearly, distinctly and cordially with guests and crew.
Ability to understand instructions given in English during emergency life saving procedures and drills.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Ability to speak additional languages such as Spanish, French or German preferred.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.
In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
