Role: IT Support Engineer
Type - Permanent
Location – Brno, Czech Republic (Hybrid)
Dutch Fluency - B2/C1/C2
Relocation Package – EU: The client will cover relocation costs for candidates relocating from other EU countries.
Key Responsibilities
- Provided 1st-level technical support, service restoration, and request fulfillment.
- Registered, analyzed, prioritized, and resolved incoming incidents within agreed SLAs.
- Coordinated incident communication and status updates with end-users and product teams.
- Ensured support delivery against KPIs, OKRs, policies, and compliance requirements.
- Maintained accurate and timely incident documentation.
- Resolved complex issues to improve user and team efficiency.
- Good knowledge of the business area and good understanding of how the products and services in the area are connected together
- Strong understanding of prioritization during business-critical issues
- Broad knowledge of IT products, services and terminology