Italian & English Technical Support Advisor

Italian & English Technical Support Advisor Work From Home | Paid Training | Career Growth | Big Tech Project ID: 32341, 32344 Location: Remote from Greece Operational Site: Athens – Piraeus Interview Deadline: 18 June 2026 Training Start Date: 29 June 2026 Training: 14 days – 100% paid, from home Work Schedule: 09:00 - 21:00, Mon-Sun Salary: €1045.72€ gross/month Bonus: Up to €300 monthly performance bonus Relocation Support (two options): All expenses covered – flight, hotel stay, and real estate agency fee €250 relocation allowance + real estate agency fee (for those relocating independently) About the Project You will support one of the world's most iconic brands — a global leader and member of the Big Five American technology companies. This is not just a support role — it's a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets. Your Role As a Customer Care & Technical Support Advisor, you will deliver premium customer experiences via: Inbound calls Chat Email You'll guide customers through technical and account-related topics while representing a world-class brand known for excellence. What You'll Be Supporting English Contact Drivers ID (forgotten password, password reset) Battery life & performance Mail issues Misrouted calls Italian Contact Drivers Battery performance optimization Account access & credential recovery Locked devices & regaining access Hardware service arrangements Device updates Data saving & migration App support Audio & network troubleshooting Account & billing issues related to digital stores (apps, movies, music) Working Hours & Schedule Operating Hours: 09:00 – 21:00 Schedule: Monday to Friday and weekends (rotational shifts) Training & Nesting Training Duration: 14 days (fully paid, remote) Nesting Period: 1 week Full call volume with enhanced guidance Internal assessment at the end Clear validation milestones and real promotion opportunities Skills & Competencies Mandatory: Italian C1 & English B2 Significantly advanced PC knowledge MS Office proficiency Typing & Assessment Requirements: AC: 20 WPM & Typing Proficiency 29% (Harver) CSS: 20 WPM & 80% accuracy Nice to Have: Familiarity with macOS & iOS For Chat Support (CSS) roles: Strongly advanced written communication skills What's In It for You Financial & Lifestyle Benefits Salary progression: Αfter the completion of 12 Months of cooperation with us, starting from your hiring date, a salary increase of 1100.00€ (applicable from the first available payroll cycle following the completion of the timeframe) After 3 years of employment, the gross salary increases to 1150.00€. (applicable from the first available payroll cycle following the completion of the timeframe) +75% pay on Sundays & public holidays +25% pay for night shifts Performance-based bonuses Growth & Culture Career development in a global, innovative company Certified Great Place to Work environment Diversity, inclusion & social responsibility initiatives Special events & community engagement Additional Perks Health care benefits Exclusive discounts on products & services Free online Greek language courses Equipment & Connectivity (Provided by the Company) Company PC with multiple screens Mobile internet router during onboarding (Perfect if you're temporarily without fixed internet) Why This Job Stands Out Work from Home in Greece Paid training from day one Clear career progression (Tier 1 Tier 2) World-class tech brand exposure Stable, long-term opportunity Hiring Process Submit your application Complete an Italian & English language assessments Attend client interviews Receive your offer & start your paid training