Italian Speaking Customer Advisor

ItalianSpeaking Customer Advisor Advertiser Support (Onsite in Lisbon, Portugal) Location: Lisbon, Portugal Type: Fulltime, Onsite Department: Customer Experience / Advertiser Support About the Role Are you an Italian speaker passionate about technology, customer service, and digital advertising? Join our team in Lisbon , supporting business advertisers who use a leading global socialmedia advertising platform . This is the perfect opportunity to start or advance your international career in a dynamic, fastpaced environment while enjoying life in one of Europes most vibrant cities. Key Responsibilities Provide exceptional customer service in Italian via email, chat, and phone , handling inquiries about advertising campaigns, billing, and account management. Diagnose and resolve technical and nontechnical issues quickly and effectively. Offer strategic advice for advertisers on campaign setup, optimization, and management. Clearly explain advertising policies and compliance guidelines. Accurately log all customer interactions in the internal CRM system. Stay up to date on the platforms advertising tools, products, and updates . ️ Working Schedule 5 days per week , 8hours per day. Rotational shifts, MondaySunday, 07:0022:00 . Flexibility within these hours is essential. Requirements Essential: Native or nearnative Italian (C2) . Good English skills (B2 minimum) . Strong customerfocus and empathetic communication style. Interest in online marketing and comfort with digital tools. Eligible to work in Portugal/EU or willing to relocate . Preferred: Prior experience in customer service, call centers, tech support, or digital marketing/sales . Familiarity with CRM tools like Salesforce or Zendesk. Compensation & Benefits Option1 Without Relocation Salary: 1,379gross/month (x12) Benefits: HealthInsurance+LifeInsurance+CareerGrowthPath Option2 WithRelocation Salary: 1,050gross/month (x12) Benefits: FullpackageplusRelocationSupport ️ Relocation Package (for candidates relocating to Lisbon) Flight reimbursement upon arrival. Private room in a fully furnished, modern shared apartment(with colleagues). All utilities (water, electricity, internet, gas) included . Airport pickup and arrival assistance provided. Health & Wellbeing Private health insurance . Comprehensive life insurance plan. Career Development Clear progression path :SeniorAgent . Fully paid training before project start. Workplace & Culture Modern office in central Lisbon . International, inclusive , and supportive work environment. Regular team events, cultural activities, and celebrations. Location: Lisbon, Portugal Mode: Onsite only