Italian-Speaking Customer Support Agent – Relocation to Sofia, Bulgaria

Are you ready for a fresh start abroad? We are looking for motivated Italian-speaking professionals to join an international customer support team in Sofia, Bulgaria. In this role, you will assist customers with their enquiries, provide helpful solutions and ensure a positive customer experience. No previous experience is required, as full professional training is provided. This is an excellent opportunity to start or develop your career in a multicultural environment while enjoying life in one of Europe's most affordable and welcoming capital cities.

Location: Sofia, Bulgaria (on-site)

Employment Type: Full-time

Your Responsibilities

• Assist Italian-speaking customers via phone and email.
• Respond to customer enquiries and provide accurate information about products and services.
• Handle customer requests, resolve issues and offer appropriate solutions.
• Maintain a friendly, professional and customer-focused approach.
• Ensure customer satisfaction through effective communication and problem-solving.
• Work closely with an international team to maintain high service standards.
  
  

Your Profile

• Italian language proficiency at C1 level or higher.
• Good English communication skills.
• Strong interpersonal and problem-solving abilities.
• A positive, customer-focused attitude.
• Flexibility, empathy and a willingness to learn.
• Good teamwork skills and a collaborative approach.
• Previous customer service experience is welcome but not required.
  
  

What We Offer

• Relocation support to Sofia, Bulgaria, including a relocation bonus.
• Three weeks of fully paid accommodation upon arrival.
• Assistance with finding long-term accommodation and settling into life in Bulgaria.
• Paid accommodation during training for eligible candidates relocating from other parts of Bulgaria.
• Fully paid professional training, with no previous industry experience needed.
• Modern office facilities and a welcoming international team.
• Career development and internal growth opportunities.
• Employee benefits and wellness programmes.
• Supportive management and a collaborative working environment.
  
  

Start Your International Career

If you speak Italian, enjoy helping people and are looking for an exciting opportunity to live and work abroad, this could be the perfect next step in your career.

Apply today and start your new journey in Sofia, Bulgaria!