Italian Speaking Customer Support/Sales in Greece

Italian Speaking Customer Support/Sales in Greece Workster is excited to partner with a globally recognised iGaming company to recruit a talented Italian Speaking Customer Support/Sales professional for their vibrant operations in Greece. If you are fluent in Italian and English, possess a passion for delivering exceptional customer experiences, and are keen to advance your career in the dynamic digital entertainment industry, this is your chance to join a fast-growing, international team. Key Responsibilities – Italian Customer Support & Sales, iGaming Greece Deliver outstanding customer support in Italian and English via live chat, email, and telephone, ensuring quick and accurate responses to enquiries regarding iGaming products and services. Proactively engage customers, providing helpful product information, account guidance, and technical support with professionalism and empathy. Identify customer needs and recommend tailored solutions, driving upsell and cross-sell opportunities that enhance user satisfaction and company growth. Resolve customer issues efficiently and document interactions in the CRM system, maintaining high-quality service records in line with compliance standards. Collaborate with sales and marketing teams to execute customer outreach campaigns, support promotional activities, and gather valuable feedback from the Italian-speaking user base. Monitor customer account activities, verify documentation, and escalate sensitive or complex cases to relevant stakeholders while ensuring compliance with responsible gaming protocols. Contribute ideas to improve the customer journey, working closely with international colleagues to uphold best practices in digital gaming support and sales. Required Skills & Experience – Italian Speaking Customer Support Jobs Greece Fluent in Italian and confident in English (written and spoken); other European languages are a plus. Prior experience in customer support, sales, or account management within iGaming, digital services, or a fast-paced online environment is highly desirable. Customer-centric approach with excellent communication, problem-solving, and interpersonal skills, able to interact with diverse audiences in a culturally inclusive way. Proven ability to multitask, prioritise, and thrive under pressure while managing a high volume of digital enquiries. Comfortable with using CRM systems, digital communication tools, and Microsoft Office suite. Adaptable, proactive, and eager to learn about evolving gaming products and customer engagement techniques. Commitment to maintaining confidentiality, compliance, and responsible gaming standards at all times. Benefits – Italian Language Customer Service & Sales Roles in Greece Competitive salary plus attractive performance-based bonuses and incentives. Comprehensive relocation support and assistance for candidates moving to Greece. Modern, centrally located offices in Athens or remote/hybrid work options, ensuring work-life balance and flexibility. Ongoing professional development Locations Athens Greece