ITSM Implementation Lead

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced ITSM Implementation Lead to drive the implementation of IT Service Management (ITSM) service delivery models, establish governance frameworks, and oversee migration and integration activities.

Roles & Responsibilities

• Lead the implementation of ITSM service delivery models and processes.
• Develop and manage governance frameworks, RACI charts, and responsibility matrices.
• Oversee ITSM migration and integration activities, ensuring smooth delivery.
• Collaborate with business stakeholders, IT teams, and service providers to align initiatives with business objectives.
• Monitor project progress, manage risks and dependencies, and report on milestones and outcomes.
• Support change management and continuous service improvement initiatives.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong knowledge of ITSM processes, frameworks, and service delivery models.
• Proven experience in project management and ITSM implementation.
• Hands-on experience with migration and integration activities.
• Familiarity with governance frameworks and RACI matrices.
• Excellent stakeholder management and communication skills.

Good to Have

• Experience with cloud-based ITSM solutions.
• Knowledge of Agile methodologies.
• Familiarity with service delivery analytics and performance reporting.
• Understanding of change management processes.
• ITIL certification or an equivalent qualification.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.