Japanese-speaking Helpdesk and IT Support Engineer

- IT Support / Japanese Customers / 1st & 2nd Line Support -

A Japanese IT service provider is currently recruiting a Japanese-speaking Helpdesk and IT Support Engineer to support Japanese business customers in Düsseldorf.

The role provides 1st and 2nd line IT support across desktop, Microsoft 365, servers, and network environments. You will work primarily onsite at customer offices near Düsseldorf, with the remainder of the month spent at the company's office.

The successful candidate should have at least 3 years of IT support or systems administration experience, strong troubleshooting skills, and business-level English and Japanese or German.

(Ref: YC61393 - Please include this when making any enquiries.)

Main Responsibilities

• Provide 1st and 2nd line IT support to Japanese business customers via telephone, email, ticket systems, remote access, and onsite
• Troubleshoot Windows, Microsoft 365, Entra ID, Intune, Windows Server, and LAN/WAN/WLAN environments
• Install, configure, maintain, and troubleshoot user devices and IT systems
• Support server and network administration, regular system checks, and preventive maintenance
• Participate in IT projects including PC roll-outs, system migrations, network deployments, and application deployments
• Maintain IT asset records, technical documentation, warranties, and support information
• Act as a final escalation engineer for selected customers and maintain customer relationships
• Support pre-sales activities including system design, product selection, and proposals

Ideal Candidate

• At least 3 years' experience as an IT Support / Helpdesk Engineer or Systems Administrator
• Strong 1st and 2nd line troubleshooting experience in Microsoft environments
• Experience with Windows 11, Microsoft 365, Entra ID, Intune, and Windows Server
• Knowledge of LAN/WAN/WLAN networking, switching, routing, firewalls, and VPNs
• Business-level English and Japanese
• Strong communication, organisation, and time management skills
• Customer-focused and service-oriented approach
• Experience working for an IT service provider and supporting multiple customers is advantageous
• Microsoft or Cisco certifications are advantageous
• Linux / Unix experience is advantageous
• Driving licence is preferred

Conditions

• Location: Düsseldorf, Germany
• Working Style: onsite
• Salary: €50-55k
• Job Type: permanent, full-time
• Working Hours: Monday to Friday, 9:00–17:30 (37.5 hours per week, including 1-hour lunch break

*Visa support is available for this position.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.