Junior Network Support Specialist, Philippines

Vivant is on a mission to eliminate business downtime, with 100% uptime for SMBs. We're hiring people with recent hands-on networking skills who can answer inbound support calls, fix the issue on the call when they can, and escalate with clear notes when they can't. You don't need to be a VoIP expert on day one.

Location
- On-site at our Cebu IT Park or Angeles, Pampanga office.

• What you'll do
  - Answer inbound client calls about internet, Wi-Fi, network or phone issues
  - Troubleshoot routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits and basic VoIP/SIP on the call
  - Run pings, traceroutes, DNS/DHCP checks and packet-loss tests
  - Prioritize outages and keep the customer updated
  - Document every step in the ticket and escalate with clear notes
  - Follow SOPs and help keep knowledge base articles current
  
  Must-haves
  - Hands-on work in the last 2 years with at least two of: routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits, basic VoIP/SIP
  - Has answered inbound support calls and resolved or escalated with written notes
  - Meets the posting's location and shift requirements
  - Fluent English, with the resume in English
  - Willingness to work rotating shifts, weekends, and holidays
  
  Nice-to-haves
  - Network+, CCNA or VoIP certs
  - SIP/PBX/softphone work
  - MOS, jitter and latency know-how
  - MSP, ISP or telecom background
  - Poly, Grandstream, UniFi or Cradlepoint
  - Ticketing systems
  - 2+ years in support

Schedule:

- Work hours aligned with the U.S. Central time zone

Work Set-up: On-site

- On-site at our Cebu IT Park or Angeles, Pampanga office.
- Relocation package available for qualified hire

Compensation:

- Monthly Salary: PHP 35,000 – PHP 50,000/month
- Onsite Allowance: 9,400 onsite allowance on top of the basic
- 20K Signing Bonus
- Relocation Assistance

Join Vivant and level up your career!