Key Account Manager

About Diablo

Diablo Sugar Free is Europe's largest no added sugar and sugar free snacks company. Founded in 2010, we make 117+ products across 11 categories and sell in more than 126 countries. You'll find us in Tesco, Lidl, Carrefour and Holland & Barrett, as well as with distributors worldwide.

The role

We win the deals. You make them work and make them grow. As Key Account Manager, you take over each account once it is signed: you set it up, run it day to day, solve problems as they come and grow it. Your accounts will be a mix of UK retailers, online marketplaces and international distributors.

• Location: London (NW11)
• Salary: £32,000 - £37,500 + performance bonus
• Reports to: Director of Strategy
• Contract: Full time, permanent

What you'll do

• Onboard new accounts: complete supplier setup forms, product data, price files and compliance documents, and get first orders out on time.
• Business develop accounts: more products, more stores or markets, promotions and regular reorders. Spot the opportunities and bring them forward with a plan.
• Run accounts day to day: orders, deliveries, stock, invoices and payments.
• Solve problems fast: late deliveries, stock issues, deductions and labelling queries, working with our operations, logistics, finance and design teams to fix them.
• Handle the detail: pricing, delivery terms, minimum orders and promotions within agreed terms.
• Forecast with each account so the right stock is in the right place.
• Keep records and reporting up to date in our CRM.

Requirements

• Hardworking: we expect the team to work very hard. This is not a 9-5. We are trying to change the world and that requires hard work
• 2+ years at an FMCG brand or retailer in a commercial role (key account management, buying or category), ideally food, confectionery or snacks
• Bilingual as a minimum: fluent English plus at least one other language, ideally French or Spanish, to work with our international customers
• Very fluent with AI tools and using them in your daily work
• Looking to grow quickly and happy to eventually lead teams
• A track record of growing accounts, with numbers to show it
• Detail-oriented: you catch the small errors before they reach a customer
• A good problem solver who solves problems fast and follows every issue through to the end
• Hands-on with account admin experience: account setup forms, product specifications, certificates and price files, done accurately
• Comfortable with export paperwork such as commercial invoices and packing lists
• Commercially numerate: confident with pricing, margins and promotion costs
• Willing to attend exhibitions and travel in the UK and abroad for customer meetings
• Visa sponsorship available for eligible candidates

Nice to have

• Fluency in 2+ of the following languages: French, Spanish, Arabic, Mandarin
• Experience managing distributor or export accounts
• Time at a smaller or challenger brand where you ran accounts end to end
• Experience at a retailer or distributor in buying or category management

How to apply

CV