Korean Speakers

Job Opening: Customer Service - (Korean Speaker) – Relocation Opportunity

Location: Kuala Lumpur, Malaysia

Project: Video Streaming

Work Setup: Onsite

Employment Type: Full-Time

Language Requirement: Korean + Proficient English

Relocation Support: Provided (1 way Flight Ticket, 14 days stay accommodation, Employment Pass Sponsorship)

.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator

(KPIs).

• Clarify customer requirements; probe for understanding, use decision-support tools

and resources to appropriately provide resolution to the customer via Call/Email/Chat.

• Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriate notating accounts as

required.

• Participate in activities designed to improve customer satisfaction and business

performance.

• Offer additional products and/or services.

• Track, document and retrieve information in call tracking database.

• Respond to customer inquiries by referring them to published materials, secondary

sources or more senior staff.

Candidate Profile

• High school diploma with three to six months of relevant experience preferred.

• Courteous with strong customer service orientation.

• Strong computer navigation skills and PC Knowledge.

• Ability to effectively communicate, both written and verbally.

• Dependable with strong attention to detail.

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes

quickly.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Ability to work as a team member, as well as independently.

• Demonstrate patience in all customer contact situations; including maintaining a

pleasant and professional tone and manner.

How to A

Send your resume to rashika@devloit.com