Korean-speaking Customer Support | Nicosia, Cyprus

Position: Customer Support Agent

Location: Nicosia, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses

What you’ll be doing:

• Handle customer inquiries through live chat, email, phone, and other communication channels

• Support customers across multiple brands

• Assist with account-related questions, general queries, and service requests

• Investigate and resolve customer issues efficiently

• Maintain accurate records of customer interactions, feedback, and complaints

• Work closely with internal departments to resolve more complex cases

• Provide professional support in both Korean and English

• Maintain strong product knowledge and understanding of internal procedures

• Identify opportunities for upselling and customer engagement where appropriate

• Deliver a consistent, high-quality customer experience

Schedule:

The role operates on a 24/7 rotating shift schedule:

• 07:00 – 15:00

• 15:00 – 23:00

• 23:00 – 07:00

What you bring:

• Fluent Korean, written and spoken

• Good level of English, written and spoken

• Previous experience in customer service, customer support, sales, telephone support or a customer-facing role

• Comfortable working shifts, weekends, and public holidays

• Strong communication and problem-solving skills

• Open to relocation to Cyprus

• Previous iGaming experience is considered an advantage

• Experience supporting customers through live chat, email, or phone

• Additional languages are considered an advantage

What we offer:

• First 3 months: €2,500 NET/month, which will gradually increase

• Monthly Housing allowance

• Mobile & internet allowance

• Guidance and tools to reach your full potential

• Relocation support for international candidates: 2 weeks' accommodation

• Performance-based bonuses

• Birthday bonus

• Additional compensation for extra working hours

• Sign-on bonus for new joiners

• Medical Subscription

• And many others!