Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške Booking.com-u za Atenu, Grčku (Croatian-English)

Job Description - Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške Booking.com-u za Atenu, Grčku (Croatian-English) (049SG) Job Description Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške Booking.com-u za Atenu, Grčku (Croatian-English) Ovdje vaš potencijal dolazi do izražaja uz nagrađivano iskustvo radnog odnosa u TTEC-u. Kao djelatnik Korisničke službe za putovanja na hrvatskom i engleskom jeziku za korisnike u Ateni, Grčka, koji podržava Booking.com . Iskoristite svoju strast za putovanjima radeći u korisničkoj podršci, pomažući ljudima da otkriju sjajna mjesta za boravak i kreiraju nezaboravna putnička iskustva. #experienceTTEC Što ćete raditi Pridruživanje našem TTEC timu u Ateni tijekom sezone može biti uzbudljiva prilika za stjecanje međunarodnog radnog iskustva dok uživate u živopisnoj kulturi i veličanstvenim pejzažima Atene. Ova sezonska pozicija nudi dragocjene vještine za rad u korisničkoj službi i putničkoj industriji, koje bi mogle otvoriti put dugoročnoj karijeri s našim nagrađivanim timom! Želite li razviti ili unaprijediti svoju karijeru u turističkoj industriji? Bilo da promptno odgovarate na upite klijenata, pružate savjete o proizvodima Booking.com-a ili rješavate njihove probleme s osmijehom, vi ste ta ključna razlika između prosječnog i izvanrednog korisničkog iskustva. Tijekom tipičnog dana, vi ćete odgovarati na dolazne poruke i pozive suradnika i gostiju provesti odgovarajuću istragu kako biste mogli pružiti potrebnu pomoć u rješavanju njihovih problema biti prva kontakt točka za vrhunske smještajne partnere širom svijeta, odgovarajući na osnovna pitanja i upite poput promjena soba, cijena i dostupnosti, korištenja ekstranet alata i sličnih tema davati točne, pouzdane i potpune informacije koristeći odgovarajuće alate, metode i postupke osigurati visoku razinu usluge partnerima ili gostima te pružiti im pozitivno iskustvo Čime vi pridonosite ovome radnom mjestu Tečno govorite hrvatski i engleski jezik Imate diplomu srednje škole ili njen ekvivalent Prepoznavanje, primjenjivanje i objašnjavanje znanja o proizvodima i uslugama vam je jača strana Posjedujete visoku razinu znanja rada na računalu Brzi internet u tihom kućnom radnom okruženju Stanovnik ste Grčke ili imate mogućnost preseljenja i brzog dobivanja radne dozvole u Grčkoj Što možete očekivati Dostupna je pomoć pri preseljenju (pokrivena avionska karta) Do 3 mjeseca plaćenog hotelskog smještaja Bonus za prijavu od 1200 EUR Vodstvo koje je informirano, poticajno i uvijek prisutno Raznolika i društveno usmjerena organizacija Napredovanje u karijeri i obilje prilika za učenje namijenjenih ambicioznim umovima 25 dana godišnjeg odmora Dostupna pomoć pri preseljenju Prilika da razvijete svoje vještine i znanje budući da se pozicija ambasadora brenda za legendarni brend našeg klijenta ne pruža svakog dana I da... tu su sve konkurentne naknade, mogućnosti bonusa za uspješnost i pogodnosti koje biste očekivali, uz možda i poneku koja bi vas ugodno iznenadila Malo više o vašoj ulozi Osposobit ćemo vas da postanete stručnjak za temu u svom području, kako biste s povjerenjem mogli pružati najvišu razinu usluge, bilo putem glasovne komunikacije, razgovora ili e-pošte. Vjerujemo da već imate onaj neprocjenjivi sastojak koji se ne može naučiti – brižnu i podržavajuću prirodu koja će doći do izražaja dok pomažete klijentima. Imat ćete priliku upoznati sjajne nove prijatelje unutar TTEC zajednice i graditi svoju karijeru u dinamičnoj, obiteljskoj atmosferi. Podnosit ćete izvješće svom voditelju tima. Doprinosit ćete uspjehu korisničkog iskustva i ukupnom uspjehu tima. O TTEC-u Naš posao je usmjeren na zadovoljstvo kupaca. To je sve što radimo. Od 1982. godine pomažemo tvrtkama da izgrade angažirana, zadovoljna i profitabilna iskustva klijenata, vođena našom jedinstvenom kombinacijom ljudskosti i tehnologije. Predstavljajući mnoge vodeće svjetske kultne i inovativne brendove, svakodnevno komuniciramo putem poruka, tekstova i video chata s milijunima kupaca. Ova izvanredna korisnička iskustva započinju s vama. TTEC je ponosan što je poslodavac s jednakim mogućnostima. TTEC prihvaća i predan je stvaranju raznolike i uključive radne snage koja cijeni i potiče kulturu i različite perspektive unutar svojih globalnih timova. Nastojimo biti odraz zajednica kojima služimo ne samo kroz pružanje izvrsne usluge i tehnologije, već i kroz iskazivanje humanosti. Posebno nam je stalo da se svi naši zaposlenici osjećaju cijenjeno i ugodno pokazati svoje pravo „ja” na radnom mjestu. Kao globalna kompanija, svjesni smo da je raznolikost naša najveća snaga. Omogućuje nam sagledavanje projekata i ideja iz različitih perspektiva te svakom pojedincu pruža priliku da na jedinstven način doprinese vrijednošću. Lokacija/DivisionAthens, Attica Your potential has a place here with TTEC’s award-winning employment experience. As a Croatian-English Customer Service Associate (working either on-site in Athens or remotely in Greece) in support of our Booking.com team, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all! What You’ll be Doing Joining our TTEC Greece team for a season can be an exciting way to gain international work experience while immersing yourself in Athens vibrant culture and stunning landscapes. This seasonal position offers valuable skills in the customer service and travel industries that can potentially lead to a long-term career with our award-winning team! Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role Fluent in Croatian and English High school diploma or equivalent 6 months or more experience in customer service, hospitality, retail or F&B service Recognize, apply and explain your product or service knowledge Computer savvy High speed internet in your quiet home work environment Greece resident or ability to relocate and gain work authorization expediently to Greece What You Can Expect Relocation assistance available (plane ticket reimbursement) Up to 3 months of paid hotel accommodation 1200 EUR sign-on bonus 25 days annual leave per year Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location : Greece-Attica-Athens Job : _Customer Care Representative Get the help you need now. Start a live chat session TTEC.com Privacy Policy Social Responsibility Accessibility Statement Navigation About Us Career Path Contact Us Jobs All Jobs Customer Service Professionals Sales Work From Home Corporate Functions Digital and Technology Licensed Insurance Agent Veterans Internships & Recent College Grads Connect with Us Join Our Talent Community TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Do Not Sell or Share My Personal Information