Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

The Flow Parts Lead serves as the primary customer service contact for external customers purchasing wind farm components. This role is responsible for managing customer orders from initial order receipt through fulfillment and delivery, ensuring accurate communication, timely execution and positive customer experience.

The Flow Parts Lead works closely with Sales, Operations, Supply Chain, Manufacturing, Logistics, Quality and Finance to coordinate customer requirements, monitor order progress, resolve issues and proactively communicate changes that may affect delivery or customer commitments.

The ideal candidate is highly organized, customer-focused, detail-oriented and comfortable managing multiple orders and priorities in a fast-paced industrial environment.

Key Responsibilities

• Serve as the primary point of contact for customers regarding external orders, order status, delivery timing, and fulfillment-related questions.
• Receive, review, and process customer purchase orders and ensure order requirements are accurately captured in internal systems.
• Validate order details, including part numbers, quantities, pricing, requested delivery dates, shipping requirements, and customer-specific requirements.
• Coordinate with internal teams to establish realistic production and delivery commitments.
• Monitor customer orders throughout the fulfillment process and proactively communicate status updates, delays, changes, or potential risks.
• Coordinate shipment planning and delivery activities with Logistics, Warehousing, and transportation providers.
• Track order milestones and ensure customer commitments are met.
• Investigate and resolve order discrepancies, shortages, delivery issues, damaged shipments, and other fulfillment-related concerns.
• Coordinate with Sales and Account Management on customer requests, changes, expedited orders, cancellations, and other exceptions.
• Maintain accurate customer and order information in ERP/CRM systems.
• Provide customers with order acknowledgments, confirmations, shipment information, tracking details, and other required documentation.
• Partner with Finance on invoicing, credits, payment issues, and other order-to-cash matters as needed.
• Support resolution of quality or warranty-related customer issues by coordinating with Quality and technical teams.
• Identify recurring fulfillment issues and recommend process improvements to increase customer satisfaction, order accuracy, and on-time delivery.
• Maintain organized records of customer communications, order changes, and fulfillment activities.
• Support reporting and analysis of order backlog, on-time delivery, open issues, and other customer fulfillment metrics.
• Perform other duties related to customer order fulfillment and service as assigned.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Customer service/ parts fulfillment role)
• Minimum of 5 years of experience in customer service, order management, customer fulfillment, logistics, supply chain, or a related field.
• Ability and willingness to travel 10% domestically.
  

Preferred Qualifications

• Strong organizational and time-management skills with the ability to manage multiple customer orders simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and a commitment to order accuracy.
• Ability to work effectively across Sales, Operations, Supply Chain, Manufacturing, Logistics, and other functional teams.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience working with an ERP, CRM, or order management system.
• Strong problem-solving and follow-through skills.
• Ability to work effectively in a fast-paced manufacturing or industrial environment.
• Experience supporting customers in manufacturing, industrial equipment, energy, renewable energy, or a similar industry.
• Experience with wind energy, wind turbine components, or other large industrial components.
• Experience managing B2B customer orders and purchase orders.
• Familiarity with logistics, transportation, inventory management, and production planning.
• Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Understanding of order-to-cash processes and supply chain operations.
• Advanced proficiency in data visualization tools (e.g., Power BI or Tableau) to track and present fulfillment KPIs to leadership

Key Competencies

• Customer Focus: Builds strong customer relationships and takes ownership of customer needs.
• Order Ownership: Follows orders through the complete fulfillment cycle and ensures commitments are delivered.
• Communication: Communicates clearly, professionally, and proactively with customers and internal stakeholders.
• Attention to Detail: Ensures order information, documentation, and system transactions are accurate.
• Problem Solving: Quickly identifies issues, coordinates appropriate resources, and drives problems to resolution.
• Collaboration: Works effectively across multiple departments and functions.
• Prioritization: Effectively manages competing customer requirements and changing priorities.
• Accountability: Takes ownership of commitments and follows through until completion.
• Compliance: Ensure all international trade, export/import, and hazardous material shipping documentation is compliant with regulatory standards
• Safety: Adhere to and promote all EHS (Environmental, Health, and Safety) policies and procedures when coordinating site visits or handling logistics for large-scale components

Success Measures

Success in this position will be measured through:

• On-time and accurate order fulfillment.
• Customer satisfaction and responsiveness.
• Order accuracy and data integrity.
• Timely communication of order status and exceptions.
• Effective resolution of customer issues.
• Reduction of fulfillment errors and recurring issues.
• Strong cross-functional collaboration.
• Achievement of established customer service and fulfillment KPIs.

Working Relationships

This position will interact regularly with:

• External customers
• Sales and Account Management
• Supply Chain and Planning
• Manufacturing and Operations
• Logistics and Warehousing
• Quality
• Finance and Accounting

For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on September 21, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.