🚀 We're hiring: Level 3 Engineer/Service Desk Level 3 Technician – Networking (You MUST have worked for a MSP - Managed Service Provider & Have networking experience to APPLY)
***Please don't apply if you don't have MSP - Managed Service Provider & networking experience***
Our client is a growing Australian Managed Service Provider (MSP) looking for an experienced Level 3 Engineer with a strong networking and networking fundamentals background to join their Technical Support team.
This is an excellent opportunity for someone who enjoys solving complex technical problems, working directly with enterprise clients, and acting as the senior escalation point within a service desk environment.
📍 Location: North Sydney & Barangaroo Sydney CBD client site
💰 Salary: $100K–$130K base + super
🏢 Employment: Permanent full-time
🔄 Work arrangement: Hybrid working; 2–3 days per week in the office across the North Sydney office and Barangaroo Sydney CBD client site
👥 Team: 16-person Level 3 networking-focused Service Desk team
🚀 Role type: Expansion role supporting a newly acquired enterprise client
🔧 About the role
You'll take ownership of complex Level 3 networking and infrastructure incidents, working closely with clients, vendors and internal technical teams to troubleshoot issues and deliver long-term solutions.
You'll also provide technical guidance and mentoring to Level 1 and Level 2 engineers, contribute to infrastructure upgrades and network projects, and perform root-cause analysis on recurring technical issues.
🔑 Key requirements
⭐ What we're looking for
We're looking for someone who can go beyond traditional desktop support, confidently diagnose complex networking and infrastructure issues, communicate clearly with clients, and take ownership of incidents through to resolution.
Australian work rights are preferred, although sponsorship may be considered for an exceptional candidate.
📝 Interview process
1️⃣ HR interview
2️⃣ Technical interview with the Technical Leadership team, including a networking assessment covering analysis, troubleshooting and network diagrams
3️⃣ Senior Leadership interview, likely with one of the company's Directors
📩 Interested?
📩 Apply via LinkedIn or send your CV to [email protected] or contact Charmaine Thum on 0439 320 538 for a confidential discussion.
Applicants must have full Australian working rights.
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