Manager - CRM Operations

Job Requirements Role & responsibilities Achieve and consistently exceed monthly collections targets. Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts. Handle cancellation retention processes and encourage advance collections to reduce payment delays. Generate and dispatch demand notices and payment reminders to customers for timely collections. Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps. Work Experience Skills Required Advanced Communication Customer Orientation Relationship Building Interdepartmental Coordination Benefits Benefits: Office Perks • Office cab/shuttle • Cafeteria • Office gym Professional Support & Learning • Job and soft‑skill training • Professional degree assistance • Sponsorship for education • Rewards and recognition • Course reimbursements Financial Benefits • Mobile bill reimbursements • Performance bonus • Relocation assistance • Car lease • Loyalty discount • Employee referral program Health & Insurance • Health insurance • Life insurance Leave Entitlements • Annual leave • Maternity leave *Pls note some benefits are grade specific and may not be applicable to your grade.