Manager - CRM Operations

Roles & Responsibilities:

• Achieve and consistently exceed monthly collections targets .
• Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts.
• Handle cancellation retention processes and encourage advance collections to reduce payment delays.
• Generate and dispatch demand notices and payment reminders to customers for timely collections.
• Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps.

Skills Required:

• Advanced Communication
• Customer Orientation
• Relationship Building
• Interdepartmental Coordination

Benefits:

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

*Pls note some benefits are grade specific and may not be applicable to your grade.