Manager of People Operations - Employee Experience (Immediate)

KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond.

Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive.

We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together.

Position Overview

The Manager of People Operations - Employee Experience leads the administration and continuous improvement of employee lifecycle processes across KIPP Capital Region, ensuring an exceptional employee experience, operational excellence, and compliance. This role oversees onboarding and offboarding, employee records and data management, annual renewals and LOO distribution, Continuing with KIPP (CWK), Summer Academy, Intern & Seasonal Staffing Administration, unemployment claims, employment verifications, Public Service Loan Forgiveness (PSLF) certifications, stipend administration, new hire swag management, and UKG support.

Serving as a key partner to employees, school leaders, regional leaders, Payroll, Finance, and Talent teams, the Manager of People Operations - Employee Experience ensures the accuracy of employee data, the integrity of personnel records, and the efficient execution of HR processes while supporting workforce planning, retention, and organizational goals.

Duties/Responsibilities

Employee Lifecycle Management

• Lead and manage all employee lifecycle processes, including onboarding, offboarding, transfers, promotions, compensation changes, leaves, separations, and other employment transactions.
• Coordinate new hire onboarding, orientation, employee setup, background checks, certification verification, employment eligibility requirements, and onboarding documentation.
• Facilitate employee separations, exit processes, system access removal, final employment documentation, and unemployment claims administration.
• Serve as the primary point of contact for employment verifications, Public Service Loan Forgiveness (PSLF) certifications, unemployment claims, and employee record requests.
• Provide guidance to leaders and employees regarding employment related policies, procedures, and transactions.

Employee Records & Data Management

• Manage and maintain complete, accurate, and compliant employee personnel files in accordance with federal, state, and organizational requirements.
• Ensure all employee data is accurately entered, maintained, audited, and updated within UKG and other HR systems.
• Conduct regular audits of employee records, personnel files, and HR data to ensure data integrity, compliance, and operational excellence.
• Develop and maintain document retention schedules, recordkeeping procedures, and data management protocols.
• Respond to employee record requests while maintaining confidentiality and compliance with applicable laws and policies.
• Support organizational audits, compliance reviews, and reporting requirements through accurate documentation and record maintenance.

Continuing with KIPP (CWK) & Annual Renewals

• Lead the annual Continuing with KIPP (CWK) process, including intent-to-return collection, workforce planning, staffing projections, communications, reporting, and completion tracking.
• Oversee the annual Letter of Opportunities (LOO) renewal process for all returning employees.
• Coordinate compensation updates, title changes, supervisor changes, location changes, and employment status updates before LOO generation.
• Manage the preparation, distribution, collection, execution tracking, and record maintenance of annual LOOs.
• Partner with school leaders, Talent, Finance, Payroll, and Human Resources to ensure accurate employee data throughout the renewal process.
• Monitor completion rates and provide status updates to organizational leaders.
• Continuously improve systems, processes, and tracking tools to ensure an efficient and compliant renewal cycle.

Summer Academy, Internship & Seasonal Staffing Administration

• Lead People Operations support for Summer Academy, internship, fellowship, consultant, temporary, and seasonal staffing programs.
• Manage onboarding, compensation administration, employment documentation, and personnel record management for all seasonal programs.
• Coordinate Summer Academy and seasonal staffing LOOs and employment agreements.
• Maintain accurate staffing rosters, payroll submissions, and employee data updates.
• Partner with school leaders and program administrators to ensure staffing compliance and operational readiness.
• Develop and maintain systems, trackers, and processes to support efficient seasonal staffing operations.

Stipend Administration

• Manage employee stipend requests, approvals, tracking, and reporting.
• Review stipend submissions for accuracy, compliance, and budget alignment.
• Coordinate stipend processing with Payroll and Finance teams.
• Maintain comprehensive, accurate, and timely records of all stipend payments and approvals.

UKG Administration & Employee Support

• Serve as the primary administrator for employee facing UKG password and security support.
• Manage password resets, account access, troubleshooting, workflow support, and employee self-service guidance.
• Support employees and managers with timekeeping, attendance, and system navigation.
• Maintain user permissions, security settings, and employee access within UKG.
• Collaborate with UKG support partners to resolve system issues and improve system utilization.
• Identify opportunities to automate processes and streamline People Operations workflows.

New Hire Experience & Swag Management

• Manage the distribution and inventory of new hire welcome materials, employee swag, and onboarding resources.
• Coordinate the ordering, storage, and replenishment of branded merchandise and onboarding supplies.
• Ensure all new employees receive a welcoming and consistent onboarding experience.
• Partner with Communications, Talent, and school leaders to enhance employee engagement and organizational culture.
• Track inventory, usage, and budget expenditures related to onboarding materials and swag.

Reporting, Compliance & Continuous Improvement

• Create, maintain, and analyze People Operations reports, dashboards, and workforce metrics.
• Monitor onboarding, offboarding, staffing, stipend, and verification activity to identify trends and opportunities.
• Ensure compliance with federal, state, local, and organizational policies and procedures.
• Support annual audits, compliance reviews, and reporting requirements.
• Develop, maintain, and continuously improve People Operations processes, SOPs, forms, trackers, and documentation.
• Provide training and guidance to employees and leaders on People Operations systems, policies, and procedures.
• Handle confidential and sensitive employee information with the highest level of discretion and professionalism.

KIPP Capital Region

• Perform other duties as outlined by the Director of Human Resources and Chief People Officer (CPO).
• Partner cross-functionally with school leaders, regional leaders, Talent, Finance, Payroll, Information Technology, and external vendors to ensure effective People Operations service delivery.
• Support organizational goals through effective project management, operational execution, and continuous improvement.
• Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together.
• Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services
• Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.

Qualifications

Education and Experience

• Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, Public Administration, or a related field from an accredited college or university required.
• Minimum of five (5) years of progressively responsible experience in Human Resources, People Operations, Employee Services, Human Capital Management, or a related field.
• Demonstrated experience managing employee lifecycle processes, including onboarding, offboarding, employee records management, employment transactions, compliance administration, and employee support services.
• Experience administering HR systems and employee databases, preferably UKG, including employee data management, reporting, troubleshooting, and system support.
• Experience managing personnel files, document retention practices, employment verifications, unemployment claims, leave documentation, and compliance-related processes.
• Demonstrated experience leading complex operational processes, projects, and annual workforce initiatives such as employee renewals, staffing transitions, onboarding campaigns, or workforce planning activities.
• Experience collaborating cross-functionally with leaders, Payroll, Finance, Talent Acquisition, Information Technology, and external vendors in a fast-paced and customer-service-oriented environment.
• Strong understanding of federal, state, and local employment laws, HR compliance requirements, employee recordkeeping practices, and confidentiality standards.
• Advanced proficiency in Microsoft Office Suite, Google Workspace, HRIS platforms, and workforce management systems, with strong capabilities in data analysis, reporting, and process improvement.
• Experience creating and maintaining reports, dashboards, trackers, and workforce data to support operational decision-making and compliance requirements.
• Demonstrated ability to develop and improve systems, workflows, standard operating procedures, and operational processes that increase efficiency and enhance the employee experience.
• Experience supporting seasonal staffing initiatives, internship programs, Summer Academy programs, or other temporary workforce programs preferred.
• Prior experience working in education, charter schools, nonprofit organizations, or mission-driven organizations preferred but not required.
• Ability to work occasional evenings, weekends, and flexible hours to support organizational initiatives and business needs.
• Demonstrated commitment to fostering an inclusive workplace that values diverse backgrounds, experiences, perspectives, and identities.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Prolonged periods were sitting at a desk and working on a computer.
• Must be able to access and navigate all areas of the school and other facilities as needed.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee needs to read, write, and speak English fluently.
• While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear.
• Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators.
• Ability to occasionally lift and move up to 20 pounds.