Mandarin Speaking Technical Client Service Specialist

Established in 2007, our client is a listed global biotechnology company manufacturing high quality research reagents for basic, translational, and clinical research. Their laboratories consist of over 80,000 square meters, producing cDNAs, recombinant proteins, antibodies and antibody-based kits that are used to study cellular function and human diseases. Their products are supported through a network of distributors in North America, Europe and Asia.

• Provide customers with product quotations and accurately enter customer orders in the operating system
  
• Familiar with company products, provide customers with relevant product and service information
  
• Collect, improve and update customer information
  
• Analyse and summarize feedback from customers and other functional departments to optimize the customer service process
  
• Assist customers to solve related technical problems
  
• Excellent written and oral communications skills
  
• Maintain and improve customer satisfaction
  
• Cooperate with the marketing team to complete the company's sales and promotion tasks in various regions
  
• Provide statistics on sales, customer information and customer payments for other functional departments
  

• Master degree or above, major in bioengineering, biochemistry and molecular biology, immunology, cell biology, chemistry and chemical industry
  
• Open to recent graduates
  
• Familiar with office software such as ppt and excel
  
• Proficiency in written and spoken English and Chinese, knowledge of German is a plus
  
• Outgoing personality, open-minded, able to self-motivate, and strive to achieve goals
  
• Serious and responsible, proactive, with a strong sense of service
  
• Good interpersonal communication skills and teamwork skills