Mortgage Progression Officer

Job Description – Mortgage Progression Officer

Job Purpose

To manage and coordinate mortgage applications from submission through to final approval, property transfer, and disbursement, ensuring timely completion and a smooth experience for clients and all stakeholders.

Key Responsibilities

- Manage mortgage applications from submission to final disbursement.

- Liaise with UAE banks, relationship managers, and processing teams to ensure timely case progression.

- Follow up on pre-approvals, final approvals, property valuations, and mortgage offer letters.

- Coordinate outstanding documentation and bank requirements with clients and mortgage consultants.

- Liaise with real estate agents, developers, sellers, and conveyancing teams.

- Coordinate property transfers, DLD/trustee appointments, and mortgage disbursements.

- Provide regular updates to clients and internal teams.

- Maintain accurate CRM records and mortgage pipeline reports.

- Identify and resolve delays to ensure cases are completed within agreed timelines.

- Ensure compliance with bank requirements and applicable UAE regulations.

Qualifications & Experience

- 2–4 years of experience in mortgage processing or progression, preferably in the UAE.

- Good knowledge of UAE banks, mortgage procedures, and property transfer processes.

- Strong communication, coordination, and follow-up skills.

- Excellent organisational and multitasking abilities.

- Proficiency in Microsoft Office and CRM systems.

Key Performance Indicators (KPIs)

- Number of mortgage cases successfully completed.

- Application turnaround time.

- Mortgage approval and completion conversion rates.

- Timely follow-up and case management.

- Accuracy of documentation and CRM updates.

- Client satisfaction.

Overall Objective: To ensure efficient mortgage case progression, minimise delays, maintain strong relationships with banks and stakeholders, and maximise successful mortgage completions.

Compensation & Benefits: AED 5,000 gross monthly salary, including company-sponsored visa, medical insurance, and flight ticket.