[N2 or above] IT Operations Manager (Bilingual / L2 Infrastructure)

[Requirements]

◆Experience: Proven track record in L2 IT support and IT Project Management (preferably involving 1,000+ users).

◆Management: Experience leading teams of 5–10 people and managing multi-generational stakeholders with a proactive and professional communication style.

◆Technical Skills: Deep expertise in Windows OS environments, enterprise deployment tools, and mobile/scanning device management.

◆Language:

Japanese: Native/Fluent (Professional reading, writing, and speaking required).

English: Business level (Direct reporting and collaboration with overseas management).

[Salary]

¥6,000,000 – ¥10,000,000 per year

Monthly salary: ¥400,000 or more

[Job Description]

A highly adaptable Bilingual IT Lead with extensive experience in end-user support and infrastructure management. Proven track record of bridging the gap between Global/Regional leadership and local execution teams. Expert in transforming high-level project goals into actionable tasks, managing scope boundaries, and leading multi-generational teams through complex system transitions.

[Key Responsibilities]

◆Supervise and lead a team of 5–10 IT professionals, ensuring high-quality service delivery and professional development across the site.

◆Act as the primary bilingual liaison for Overseas/Regional IT Management, conducting all strategic reporting, negotiations, and technical discussions in English.

◆Drive large-scale IT projects (e.g., Windows migrations for 1,000+ users) from initial planning through to successful closing and post-migration stability.

◆Define and manage the Scope of Work (SOW) to ensure clear role distribution and accountability between internal teams and external vendors.

◆Translate complex L2-level technical issues into simplified, actionable workflows for L1 support staff and end-users.

◆Standardize and bring structure to ambiguous operational processes, implementing clear management frameworks to resolve "rough" or loosely defined workflows.

◆Oversee the maintenance and troubleshooting of mission-critical hardware, including PC fleets and specialized logistics/warehouse scanning devices.

◆Proactively identify project risks and implement mitigation strategies, ensuring zero disruption to business-critical operations.

◆Facilitate constructive and forward-thinking dialogue with senior stakeholders to align IT initiatives with regional business goals.

[Location]

Tokyo Area

[Working Hours]

9:00–18:00 (8 hours of actual work)

On-call & Travel: Irregular on-call support and regional business travel may occur as needed once settled into the role.

Average overtime: approximately 7 hours/month

[Salary Increase / Bonus]

- Salary review: Twice a year

- Incentive bonus: Twice a year (June and December)

Based on the IRP (ISF NET Reward Program) system

[Benefits & Perks]

- Visa support

- Full coverage of transportation expenses (up to ¥100,000/month)

- Overtime and family allowances (spouse, child, parent support from 2nd year)

- Remote work allowance and moving fee assistance

- Incentives for long-term service (10 and 20 years)

- Complete social insurance (health, pension, employment, industrial accident)

- 401K defined contribution pension plan

- Access to Kanto IT Software Health Insurance Association

- Discounted products via cafeteria plan

- Dormitory available (¥35,000/month for eligible employees)

- Exam fee covered upon passing

- Training support in a multi-cloud environment and access to a video learning app

- President’s Award and other internal recognition programs

- And more...

[Holidays & Leave]

- Two days off per week (Saturday and Sunday)

- National holidays, year-end and New Year holidays

- Paid leave (including birthday, anniversary, and refresh days)

- Special leave: parental, childcare, nursing, bereavement, and self-care

- Injury and illness leave (available after 6 months)

- Encouragement to use annual paid leave for personal events