Network Engineer, Network Management

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

The primary objective of this position is to provide operational support to the Network Security Services team with a focus on the DDI & Remote Access VPN Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.

The network engineer roll requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

Primary Responsibilities Include:

• Provide operational support for DDI & remote access VPN on multiple platforms across the Deloitte global infrastructure.
• 24x7 VPN device monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Monitoring, and troubleshooting of Infoblox, BlueCat and Palo Alto systems.
• Perform DDI & VPN policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with activity and usage information across platforms.
• Create and maintain network and application level documentation of our service environment.
• Track and evaluate vendor security alerts.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Additional responsibilities:

• Ensure DDI & Remote Access VPN systems are always available and reliable.
• Respond to and manage service issues and problems.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.

Collaboration:

• Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
• Provide input into peer performance reviews.

Knowledge Sharing / Documentation

• Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.
• Change Control - Ensure compliance with processes and adherence to standards and documentation.
• Work with CTO leadership and application teams in reviewing new documentation.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experien
• 3 to 5 years
• Knowledge of Palo Alto Prisma Access.
• Knowledge of remote access VPN technologies.
• Knowledge of BlueCat Integrity.
• Knowledge of DNS, DHCP & IPAM technologies.
• Knowledge of Infoblox & Microsoft DNS and network protocols is a plus
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Knowledge of cloud service providers is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment

Other Qualifications

• Professional Qualifications are preferred, including:
• • BlueCat Integrity Certified Associate (BICA)
  • Infoblox NIOS DDI Certification
  • Palo Alto - Foundational Level Certification
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certified

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.