Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Norwegian? This is your chance to work as a customer representative for one of the Big Five IT companies!
What you will do:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring:
Fluency in Norwegian
Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment - all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Companythat fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture