Norwegian-speaking Customer Expert – Streaming, E-commerce & Fintech

We are recruiting Norwegian-speaking Customer Support Specialists on behalf of our client in Greece.

You will support customers and partners of international brands in areas such as streaming, e-commerce, financial technology and consumer products. Depending on the assigned team, you will assist with account enquiries, subscriptions, orders, payments and technical troubleshooting.

Responsibilities

• Support Norwegian-speaking customers and partners by phone, chat and email.
• Answer questions about accounts, subscriptions, orders, deliveries and payments.
• Troubleshoot issues involving products, devices and online services.
• Handle complaints and customer requests with empathy and attention to detail.
• Escalate complex cases to the relevant teams and follow up until resolution.
• Record customer interactions accurately in CRM systems.
• Maintain agreed service quality and customer satisfaction standards.
  
  
  

Requirements

• Norwegian proficiency at C1 level or above, both written and spoken.
• English proficiency at B2 level or above for training and internal communication.
• Strong communication, problem-solving and conflict-resolution skills.
• A customer-focused approach and the ability to handle enquiries with empathy.
• Confidence using computers and navigating several tools simultaneously.
• Ability to manage multiple tasks in a fast-paced environment.
• Previous customer service experience is an advantage but is not required for most openings.
  
  
  

Salary and Benefits

• Monthly gross base salary of €1,300–€1,500, depending on the opening.
• Performance-based monthly bonus: depending on the team, up to €200 or up to 20% of gross salary.
• For eligible on-site roles, a transportation bonus of up to €100 per month after training, proportional to on-site attendance.
• In selected teams, a one-time training completion bonus and additional one-time payments after 6 and 12 months of service, subject to continued employment and applicable conditions.
• Comprehensive training and a supported transition period of up to four weeks before working independently.
• Ongoing refresher training and opportunities to develop additional skills.
• Relocation support for eligible openings, with details confirmed during recruitment.
• Part-time opportunities may be available in selected teams.
  
  
  

Bonus schemes, benefits and part-time availability vary by opening.

Working Schedule and Location

Positions are available in Athens, Thessaloniki and Chania, depending on the opening. Selected teams may offer remote working options; location requirements will be confirmed during recruitment.

Schedules may include fixed daytime or rotating shifts. Work is generally Monday to Friday, with occasional weekend shifts in some teams.

The exact location, work model, schedule and benefits will be confirmed for the specific opening during the recruitment process.

How To Apply

Apply through this job posting or send your CV to aylin.cevik@cbtalents.org with the subject line Norwegian-speaking Customer Support – Greece.

Please include your current location, availability and preferred work location.