Operations Front Office Manager

• Foster a welcoming atmosphere by ensuring all staff display attentiveness, friendliness, and courtesy to guests and team members.
  

• Respond promptly to guest concerns, complaints, and requests, ensuring follow-up to guarantee satisfaction.
  

• Supervise and coach front office staff, including motivation, training, and discipline as per hotel SOPs.
  

• Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and maintaining oversight of the daily house count.
  

• Streamline guestroom turnovers, coordinating with teams to enhance efficiency during high-occupancy periods.
  

• Ensure compliance with health and safety protocols, including HazComm and MSDS standards, for both front office and housekeeping staff.
  

• Conduct regular inspections of guest rooms, VIP rooms, and public areas to uphold cleanliness and operational standards.
  

• Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
  

• Oversee inventory and supply management, including ordering and monitoring housekeeping and front office items.
  

• Prepare staff schedules aligned with business forecasts, ensuring compliance with payroll budgets and productivity requirements.
  

• Promote staff development through ongoing training programs, performance evaluations, and fostering a positive team culture.
  

• Monitor and address room statuses, including out-of-order and discrepant rooms, and ensure swift resolution of issues.
  

• Maintain communication systems such as pagers and radios, ensuring seamless coordination across departments.
  

Requirements

• Bachelor’s degree in hospitality management or related field.
  

• 2+ years of supervisory experience in front office or guest services in a hotel or resort setting.
  

• Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
  

• Experience with managing budgets, payroll, and scheduling in a front office environment.
  

• Experience managing operations of different teams within the hotel.
  

• Proficiency with Windows, company-approved spreadsheets, and word processing software.
  

• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

• Relocation:
  

• TN Visa sponsorship for qualified candidates from Mexico and Canada.
  

• One-way flight from home city to the U.S.
  

• Housing available at $1,100 USD/month.
  

• General:
  

• Competitive salary: $57,000 USD annually.
  

• Vacation and PTO after one year.
  

• 401(K) company match after six months.