Operations Lead - Repairs

Job Description Summary The Operations Leader – Repairs will lead the Aftersales Repair Operations for the Repair Centre for Protection relays, SAS equipment, etc. This role includes working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations. This role will have a direct impact on customer satisfaction, product quality and strategy deployment across global operations for Grid Automation. Job Description Roles and Responsibilities Lead and develop the Repairs team, driving performance across Safety, Quality, Delivery, and Cost (SQDC) objectives. Own repair operations strategy, serving as the primary escalation point and aligning team activities with business goals. Manage workload planning, capacity forecasting, and resource allocation to ensure operational efficiency and on-time delivery. Coach and support team members while fostering a high-performance culture focused on accountability and continuous improvement. Oversee after-sales processes, quality management procedures, pricing structures, and operational compliance. Partner with Supply Chain, Engineering, R&D, and Global Support teams to optimize inventory, manage product lifecycle challenges, and improve service outcomes. Monitor operational and quality performance metrics, analyze failure trends, and lead corrective and preventive improvement initiatives. Drive Lean methodologies and process optimization efforts to eliminate bottlenecks, increase productivity, and enhance customer satisfaction. Own end-to-end billable repair operations, including customer issue resolution, repair execution, Required Qualifications Bachelor’s degree in electrical / electronic engineering 5 years of experience in Operations and Supply Chain. 5 years of experience in Lean implementation. . Desired Characteristics Strong interpersonal, influencing and communication skills. Positive mindset and can-do attitude. Experienced, authentic, and resilient leader. SAP/Oracle (ERP) or experience with other ERPs. Proficiency with MS office tools. Able to work in a dynamic and fast changing environment. Excellent analytical, critical thinking, trouble shooting and problem-solving skills. Ability to articulate technical concepts in non-technical terms. Experience in protective relaying and substation automation equipment Strong sense of urgency. Note: You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation. The drug screen requirement in the background check process is not required if the role is based in Canada . For candidates applying to a Canadian-based position, the pay range for this position is between $92,300.00K and $115,400.00K CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: Discretionary annual bonus Strong consideration will be given to Indigenous persons. The term Indigenous refers to individuals who identify as being descended from the original inhabitants (the first peoples) of what is now known as Canada. In this context, Indigenous people are First Nations, Métis and/or Inuit This posting is for an existing vacancy. Additional Information Relocation Assistance Provided: Yes