Operations Manager – Industrial Services

Operations Manager – Industrial Services​

Lead people, service delivery, systems and operational performance across a specialist industrial services business in Rockhampton.​

The Opportunity

Highpoint Access & Rescue is looking for an experienced Operations Manager to take ownership of day-to-day operational delivery across its Rockhampton-based industrial services business.

You’ll lead people, workflow, scheduling, service delivery and operational improvement across a highly skilled technical team. You won’t need to be the technical expert — but you will need to know how to lead specialists, make sound operational decisions and bring structure to a busy service environment.

Working directly with owners Rob and Liz Stringer, you’ll help build the systems, leadership rhythm and operational capability that allow the business to continue growing without relying on the owners to coordinate everything personally.

Salary: $160,000 + superannuation. Relocation assistance may be considered.

About the Business

Highpoint Access & Rescue is a Rockhampton-based business providing technical industrial services across Queensland — including rope access, confined space rescue, height safety systems, and industrial training.

Led by owners Rob and Liz Stringer, Highpoint is a values-led company with a strong reputation in safety and a deep sense of responsibility to their clients and team. The business is entering a growth phase, including the implementation of new systems, a developing leadership structure, and readiness for sustainable scaling.

This is a team of specialised, capable, down-to-earth professionals who take pride in doing great work.

About You

You’re a calm, grounded operations leader who thrives on building capable teams and running efficient, safe, and reliable delivery. You’re hands-on, organised, and thrive on systems and data — you’re just as confident on-site as you are behind a screen.

You don't need to be the technical expert in the room. Instead, you're someone who can bring people together, ask the right questions, remove roadblocks, improve processes, and turn specialist expertise into operational results.

You bring structure without unnecessary bureaucracy. You can hold people accountable while respecting the knowledge and experience already within the team.

Your New Role

This role will lead the entire operational function — from quoting oversight to job delivery, client satisfaction, team development, and systems implementation. You’ll create consistency, embed the culture, and free up the owners to focus on strategic growth.

This is a pivotal hire for the business and a pathway role with scope to grow into the future COO.

Role Requirements

What we really need

• Operations leadership in industrial, engineering, construction, maintenance or technical services
  
• Experience leading operational or field-based teams
  
• Strong scheduling, resourcing and service delivery capability
  
• Experience improving systems and processes
  
• Sound commercial and data literacy
  
• Strong safety and compliance mindset
  
• Ability to work effectively with owners and technical specialists
  

Useful, but not essential

• Trade, engineering or technical background
  
• ISO implementation
  
• NDT exposure
  
• Recruitment/workforce planning
  
• Microsoft 365, SharePoint or Business Central experience
  

Key Qualifications, Experience & Skills

• Trade, technical or engineering background preferred
  

• Strong interpersonal and leadership skills
  

• Practical knowledge of service delivery in industrial environments
  

• Tech-savvy and process-oriented
  

• High emotional intelligence and team focus
  

Key Areas of Responsibility

• Team Leadership & Capability
  

• Service Delivery & Operational Coordination
  

• Operational Excellence & Systems Improvement
  

• Safety, Compliance & Risk Management
  

• Recruitment, Workforce Planning & Talent Development
  

• Stakeholder Engagement & Relationship Management
  

• Strategic Growth & Operational Readiness
  

How to Apply

If you're ready to step into this leadership role and make a meaningful impact, we’d love to hear from you.

At LeverageMe, we work closely with business owners to understand their needs and ensure a transparent, thorough recruitment process. As a result, our clients trust us to make only the most aligned candidate recommendations.

To be considered for the next stage, please submit:

• Your up-to-date resume
  

• Responses to our application questions
  

Shortlisted candidates may then be invited to complete additional assessments and interview stages.

We commit to keeping candidates informed throughout the process, so you'll always know where your application stands.

For further information, please contact Rebecca Ramsay rebecca@leverageme.com.au.