Oracel Administrator

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems – from user experience to design and code. We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, and Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.

What will you get?

Competitive Salary. We believe that salary is one of the main factors that keep employees in the company, therefore, we can guarantee a competitive salary for our Staff.

Career Development & Training. We have a wonderful onboarding process where we help new team members get familiar with how we work.

Reasonable & Flexible Schedules. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.

English Class. Working in SoftwareSeni means that you will get massive improvement in your English, both spoken and written, guaranteed!

Annual Leave Entitlement. 12 working days, which can be taken after 3 months of joining.

Performance Review. We will review your performance twice annually in December and June. So, you can focus on your work and improve your performance every day.

Relocation Allowance. We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.

Staff Engagement Activities. We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all the staff. Sounds fun, right?

Birthday Leave. We also want to celebrate our staff's happiest day by giving them a half-day leave on their birthday.

Requirements:

• Minimum 3 years of experience in Oracle Fusion Cloud administration, application support, IT helpdesk, or a similar role.
• Hands-on experience administering Oracle Fusion Cloud across HCM, ERP, and Finance modules is preferred.
• Experience providing first-level application or IT helpdesk support in an enterprise environment.
• Experience managing Oracle security, user access, roles, permissions, and identity management (including SSO).
• Experience coordinating Oracle quarterly updates, regression testing, production deployments and post-release validation is preferred.
• Experience using ticketing systems and managing requests within agreed service levels (SLAs).
• Experience liaising with Oracle Support, implementation partners, or external vendors is an advantage.
• Familiarity with automation tools and workflows to reduce manual processing and improve operational efficiency is a plus.
• Strong troubleshooting, analytical thinking, and problem-solving abilities.
• Knowledge of Oracle Fusion Cloud configuration, environment management, and release management.
• Understanding of Oracle security model, including roles, permissions and data access.
• Knowledge of Microsoft 365 administration, user account management, devices, printers and connectivity troubleshooting.
• Understanding of IT service management practices such as incident, request, and change management (ITIL Foundation is an advantage).
• Oracle Cloud certification (HCM, ERP or Financials) is an advantage.
  
  

Responsibilities:

Oracle Platform Administration

• Administer Oracle Fusion Cloud environments across HCM, ERP, and Finance, including configuration and routine application administration.
• Maintain configuration standards, administration procedures and platform documentation.
• Monitor platform issues, risks and control concerns, and coordinate resolution with the relevant functional or technical teams.

Release & Environment Management

• Coordinate Oracle quarterly updates, release schedules, and related implementation activities.
• Support regression testing with functional administrators and business users, and track defects through to resolution.
• Coordinate production deployments, perform post-release validation, and maintain release and change-control documentation.

Helpdesk & User Access Support

• Provide first-level support for Oracle, Microsoft 365, user accounts, devices, printers, connectivity, and standard business applications.
• Triage, troubleshoot, and manage incidents and service requests, escalating complex issues to IT teams, functional administrators, or vendors.
• Handle user onboarding/offboarding, password resets, Single Sign-On, application access and permission changes.
• Maintain accurate ticket records and ensure requests are resolved within agreed service levels.

Enterprise Support & Automation

• Work with HCM, Finance and ERP functional administrators to investigate application issues and support root-cause analysis.
• Liaise with Oracle Support, implementation partners and integration providers to resolve complex issues.
• Assist in designing, implementing, and maintaining automation solutions to reduce manual work.
• Support the handover of new functionality, system changes, and automations into day-to-day operations.

⚠️ Note: This position requires fluency in English, as most communication will be conducted in English. If you’re confident (or eager to grow) in using English at work, this position could be a great fit.

Disclaimer: By submitting your application, you consent to PT Software Services Indonesia collecting and processing your information for recruitment purposes. Please submit only your CV/resume at this stage; do not attach additional personal identification or sensitive documents. Your details will be treated with strict confidentiality and used solely to evaluate your application for current or future employment opportunities with us.